Summary
Overview
Work History
Education
Skills
Accomplishments
Advanced Studies
Certification
Timeline
Generic

Kellie Walsh

Eimeo,Australia

Summary

Dedicated and compassionate Disability Support Worker with 15 years experience providing individualized support and care to individuals with diverse needs.

Proven ability to assist with daily living activities, implement care plans and promote independence and well-being.

I have worked with the same client for 14 years. Supported the client and family when changing providers, managed the house and staff. This included daily living, healthcare needs, therapy, NDIS plans, funding.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support Worker/Residential House Manager

Independent Work
11.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Improved client independence with structured life skills training.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Facilitated peer support groups to help clients connect with others.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
  • Organized social activities for residents to promote camaraderie and engagement within the community.
  • Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
  • Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
  • Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Assisted residents with daily hygiene and living tasks.
  • Developed strong relationships with residents, fostering a positive and supportive living community.
  • Implemented conflict resolution strategies when mediating disputes between residents or staff members.
  • Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
  • Oversaw budget to manage expenditures and control costs.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Support Worker/Team Leader Manager

Ilsa Independent Living Support Association
12.2020 - 11.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
  • Improved client independence with structured life skills training.
  • Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Facilitated peer support groups to help clients connect with others.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Support Worker/Team Leader Manager

Engedi Disabilty Support Services
01.2017 - 12.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
  • Improved client independence with structured life skills training.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Facilitated peer support groups to help clients connect with others.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Streamlined communication within the team for better collaboration and decisionmaking.

Support Worker/Manager

Private
01.2015 - 01.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Documented client progress and activities in accordance with agency policies and procedures.

Support Worker

Cootharinga North Queensland
06.2011 - 01.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Manual Handling


Education

Certificate in General Education - Year 10 Equivalent, English, Maths, Commerce, Science, Computers & society, Word Processing

Tafe External Studies (OTEN)

Certificate in Team Leadership - Team Leadership, Conflict resolution, Customer Service, Accounting/Budgeting, Productivity

Tafe
Newcastle, NSW

Skills

  • Medication management
  • Individualized care planning
  • Behavior management & support
  • Client progress documentation
  • Daily living support
  • Health and safety awareness
  • Mobility assistance
  • Critical thinking
  • Multitasking
  • Problem-solving
  • Time management
  • Teamwork

Accomplishments

  • Set up and run Activity Club for people with a disabilty
  • Collaborated with team of 3 in the development of Shara Club.
  • Supervised team of 8 staff members.

Advanced Studies

Certificate in Team Leadership, Tafe, Newcastle, NSW, Team Leadership, Conflict resolution, Customer Service, Accounting/Budgeting, Productivity

Certification

  • Certificate 111 in Individual Support Disability
  • Supporting People to stay Infection free
  • First Aid & CPR
  • Assist with Medication
  • Functional Capacity Assessment Training
  • Auslan 1 certificate of participation
  • Auslan 2 certificate of participation
  • Participate in the Implementation of Individualised Plans
  • Healthcare HR-Grievance
  • Safety in healthcare- Accident Incident & New Miss Reporting
  • Inspiring Action(CPD certified)
  • High Impact/High Prevalence Risk Toolkit- Medication Safety


Timeline

Support Worker/Residential House Manager

Independent Work
11.2024 - Current

Support Worker/Team Leader Manager

Ilsa Independent Living Support Association
12.2020 - 11.2024

Support Worker/Team Leader Manager

Engedi Disabilty Support Services
01.2017 - 12.2020

Support Worker/Manager

Private
01.2015 - 01.2017

Support Worker

Cootharinga North Queensland
06.2011 - 01.2015

Certificate in Team Leadership - Team Leadership, Conflict resolution, Customer Service, Accounting/Budgeting, Productivity

Tafe

Certificate in General Education - Year 10 Equivalent, English, Maths, Commerce, Science, Computers & society, Word Processing

Tafe External Studies (OTEN)

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Kellie Walsh