Kellie Whitehead

• Trained staff on techniques in arranging flowers and customer service skills
• Developed individualised arrangement recommendations based on customers' budget, occasion and preferences
• Design and construction of high end displays and orders
• Sending and receiving orders online via website, Interflora, in-store and over the phone
• Liaising with high profile corporate clients
• Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
• Managed corporate accounts and invoicing
• Researched latest design trends, colours, and vendor products for use in new pieces
• Sales and marketing
• Handling customer complaints
• Inventory monitoring and ordering arrangements

• Coordination and scheduling of client and caregiver schedules
• Liaising with case managers, clients and clients carers/families
• Monitoring, mediating and logging caregiver and client activity
• Answering new client service enquiries
• Maintained accurate record-keeping with proactive attention to client information updates
• Providing administrative support such as onboarding external service providers and assisting with processing invoices
• Utilized active listening skills to identify customer needs and provide appropriate solutions
• Implemented new strategies for improving response times to client inquiries, resulting in more efficient resolutions and higher satisfaction rates
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role

• Provided individualised care/support to ageing adults to allow them to stay independent and in their own homes safely
• Assisted clients with activities of daily living, promoting independence and quality of life
• Performed light housekeeping duties, meal preparation, medication reminders, shopping assistance, transport to appointments and social outings
• Built strong relationships with clients to deliver emotional support and companionship

• Prepare classroom equipment and materials
• Instructed students in the knowledge and skills required to enter the Floristry Industry
• Encourage and support students throughout their training
• Planned and conducted activities, demonstrations, and work time that provided students with opportunities to observe, question, and investigate
• Prepared, administered, and graded tests and assignments to evaluate student’s progress
• Instructed and monitored students in the correct use and care of equipment and materials in accordance with OH&S regulations
• Organized and led educational field trips that complemented classroom learning

Same job description as most recent employment listed above