Kellie Zeng
Ashfield,NSW
Summary
Achieved significant customer satisfaction and efficiency improvements as a Restaurant Server at Ommi Don, adept in multitasking and fluent in Chinese and English. At 'I Do', spearheaded projects and grew the company's fan on red book base to 1,000, showcasing strong leadership and visual aesthetics skills. Demonstrates patience, empathy, and a robust work ethic.
Overview
2
2
years of professional experience
Work History
WORKED PART TIME IN A RESTAURANT, 'OMMI DON'
RESTAURANT SERVER
03.2023 - Current
- Improved overall visitor experience by addressing customer concerns and implementing necessary changes to operations.
- Managed scheduling and booking for large groups, streamlining processes for increased efficiency.
- Demonstrated strong communication skills while explaining safety procedures and guidelines to riders before each session.
- Helped maintain accurate records of all transactions related to pony ride bookings, payments, waivers, and other documentation.
- Can speak Chinese and English fluently.
- Able to learn quickly and multi-task
- Promoted a clean, comfortable environment by diligently maintaining the cleanliness of stables and riding areas.
USED TO WORKING IN NEW MEDIA COMPANY, 'I DO'
Receptionist And Staff
01.2023 - 05.2024
- Led cross-functional teams on various projects, ensuring timely completion and high-quality deliverables.
- Managed social media accounts for optimal engagement, improving overall online presence.
- Experience in red book planning and understand the basic gameplay of bloggers and content on the red book platform.
- Helped the company's red book account to start, which helped the red book account grow from dozens of fans to 1,000 fans.
- Relevant work experience and own promotion ideas for product creation.
- Own good visual aesthetics and able to independently control the photo/video style.
Education
BACHELOR EARLY CHILDWOOD - EARLY CHILDWOOD EDUCATION AND CARE
UNSW
Randwick, NSW09.2025
Skills
- Can speak Chinese and English fluently
- Patience and Empathy
- Time management
- Able to learn quickly and multi-task
- Enthusiastic
- Communicative
- Organised
- Cooperative
- Strong work ethic
- Cleanliness and hygiene
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
WORKED PART TIME IN A RESTAURANT, 'OMMI DON'
RESTAURANT SERVER
03.2023 - Current
USED TO WORKING IN NEW MEDIA COMPANY, 'I DO'
Receptionist And Staff
01.2023 - 05.2024
BACHELOR EARLY CHILDWOOD - EARLY CHILDWOOD EDUCATION AND CARE
UNSW
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