Kellie Zielinski
GrovedaleL,VIC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand and grow my abilities to help and care for other.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Petrol Attendant
Euro Garages Australia
Torquay, Victoria
03.2004 - Current
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Completed weekly and monthly stocktakes for the shop.
- Took on the 2I.C. roll while we didn't have one and trained and supported them.
- Trained new staff in all aspects of the job.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered multiple calls per shift to assist with customer questions and concerns.
- Implementing planograms
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Disability Support Worker
Karingal
Geelong, Victoria
02.2000 - 06.2000
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Improved resident and staff engagement through group activities.
- Organized recreational and educational activities for clients according to individual needs.
- Encouraged independence by teaching skills needed for everyday life.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Transported clients to appointments, social events, and other activities as needed.
- Assisted in developing self-care skills such as personal hygiene practices.
- Helped disabled persons access community resources such as housing options or job training programs.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
Education
Advanced Certificate in Disabilities
Bendigo Tafe
Bendigo, VIC11-1993
Skills
- Leadership
- Problem-Solving
- Customer Service
- Organization and Time Management
- Training & Development
- Team Building
- Social Perceptiveness
- Friendly, Positive Attitude
Certification
First Aid certification (Level 2) & CPR
'Quality, Safety and You' - NDIS Worker Orientation Module
References
References available upon request.
Timeline
Petrol Attendant
Euro Garages Australia
03.2004 - Current
Disability Support Worker
Karingal
02.2000 - 06.2000
Advanced Certificate in Disabilities
Bendigo Tafe
First Aid certification (Level 2) & CPR
'Quality, Safety and You' - NDIS Worker Orientation Module
Similar Profiles
Rajesh JangiliRajesh Jangili
Customer Service Representative/Team Manager at Euro Garages AustraliaCustomer Service Representative/Team Manager at Euro Garages Australia
Michelle GeogheganMichelle Geoghegan
Head of Business Improvement & Partnering at Euro Garages AustraliaHead of Business Improvement & Partnering at Euro Garages Australia
Richard AlvarezRichard Alvarez
Console Operator at Euro Garages AustraliaConsole Operator at Euro Garages Australia