KELLI N GILLIES
Millbridge,Australia
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Village Manager
Bethanie Retirement Village
05.2023 - 10.2024
- Responsible for effective management of all day-to-day operations of the ILU Village (145), ensuring positive and effective communications between residents and Bethanie
- Established a safe environment for residents through effective policing policies and emergency response plans.
- Ensured compliance with federal, state, and local laws while executing village projects or initiatives.
- Maintained accurate records on village finances, contracts, permits/licenses issued in an organized manner to facilitate smooth operations during audits or reviews from higher authorities.
- Promotion of a positive and safe work environment
- The role is responsible for the overall delivery of resident services ensuring residents are afforded opportunity to maintain optimum levels of independence, privacy and dignity
- Financial budgets prepared and presented
- Performance indicators include, but are not limited to, the following: Responsible for achieving a high level of resident satisfaction
- Manage resident admission procedures (including suitability assessments) of intending residents
- Manage resident termination procedures (including liaison with families on unit reinstatement, etc.)
- Keep residents informed and up-to-date with Village policies and legislation
- Maintain confidentiality between employees and residents at all times
- Ensure regular communications to residents including publication of a weekly round-up and a monthly newsletter
- Utilise resident feedback including resident surveys to facilitate continuous improvement
- Liaise with Residents Committee/Social Committee; attend and report at committee meetings as invited
- Chair Annual General Meeting of Residents in accordance with Bethanie policy and legislative procedures; coordinate other resident meetings and/or information sessions as required
- Manages human and material resources in a fair, equitable and financially responsible manner and prepares and manages the Village operating budget
- Achieves and understands budgetary targets
- Meets Head Office requirements efficiently and within agreed time frames
- Coordinates services within the Village
- Responsible for purchasing procedures
- Is accountable for all payroll and accounting functions
- Coordination of all Village administration
- Ensure that all general and preventative maintenance of building, gardens and grounds is up-to-date
- Ability to manage the Village in a commercially viable manner which supports resident lifestyle and a co-operative, positive environment for employees
- Up-to-date computer skills, i.e
- Use of Microsoft Office suite and experience with rostering
- Highly effective and accurate oral and written communication skills
- Highly developed customer service skills
- Sales and negotiation skills
- Sound understanding of relevant State Legislation as it applies to Retirement Villages
- Sound understanding of, and ability to correctly apply, relevant principles of the Fair Work Act
- Sound understanding of My Aged Care website, ACAT assessments and Star Ratings
- Sound understanding of 'care minutes' within ACH
- Ability to use and interpret and apply accounting principles in preparation of village budgets
- Able to prepare well-researched, clearly presented reports and submissions as necessary
- Can critically analyse and evaluate
Owner Operator
Waalitchup Farm
01.2003 - 07.2024
- Responsible for managing the day-to-day operations of the business including promoting tourism, co-ordinating tourist accommodation, managing aquaculture enterprise and licensing requirements as well as recruiting, hiring, on-boarding, processing weekly payroll and conducting performance reviews for 2 staff and managing digital media, always looking for process improvement opportunities
- Providing quotations, negotiations, establishing contracts, invoicing and building a strong network with new and existing clients, always providing excellent customer service including providing technical advice and successfully resolving customer queries and continuously demonstrating outstanding customer service to clients, customers, suppliers, onsite contractors and the general public
- Managing budgets including preparing financial records
- Dealing with external providers for soil testing, annual fertilizer application and sales of produce
- Co-ordinating on property vermin control and maintenance program
- Developing health based products from hives
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Preparing detailed records of all project tasks from commencement to completion, eliminating risks by correctly identifying potential safety hazards
- Creating strategies to balance day-to-day activities with long-term business plans, always focusing on brand awareness through good work ethics
- Attending webinars, seminars, courses and workshops and expanded trade knowledge by successfully networking with colleagues
Head of Residence
WA College of Agriculture
08.2014 - 05.2023
- Responsible for managing and leading over 35 staff across 4 sectors (cleaning, maintenance, catering and residential care), recruiting, on-boarding, rostering, conducting performance reviews and signing off on electric time books and manuals, successfully co-ordinating a comprehensive co-educational program supporting academic, social, physical and emotional needs of students, adhering to Education Department policies and procedures, industry guidelines and Occupational Health and Safety (OHS) regulations
- Leading staff in assessing what issues students are facing difficulties with, liaising with the Principal to manage grievances from staff, parents and students, formulating and implementing policies in conjunction with the Principal aimed at supporting students' overall academic and personal success
- Providing service support for 95 students, some with mental health issues, liaising with external providers such as Headspace, CHMHS Services
- Member of the OHS committee/Finance committee for the college, managing budgets across three sectors of the college.
- Managing day to day preventative maintenance and scheduled maintenance.
- Actively supporting the college business plans to deliver consistent onboarding of students, staff and profit objectives, all aligned with corporate business objectives as well as providing effective communication to the Department of Education
- Creating strategies to balance day-to-day activities with long-term business plans
- Co-ordinating the Orientation program for incoming students and parents including coordinating accommodation and catering for large events such as Old Collegians reunion dinner, WACoA Conference, Annual College Ball, Open Day and Primary Awareness Day
- Representing the college at special events, regional field days, agricultural shows and school visits
- Establishing and maintaining good relationships with the team, Principal, teachers, students and external parties in accordance with college guidelines as well as with the community and local health officials, always dedicated to exceeding client demands
- Ensuring there is a process to manage customer complaints and inquiries and successfully resolving customer complaints, always ensuring that the highest levels of customer service is maintained as well as gathering customer feedback and identifying patterns, trends and initiating specific actions to improve customer satisfaction
- Assessing complex risks of students and recommending suitable safety plans and behaviour management techniques, fostering a safe working environment and safeguarding the health and wellbeing of staff and students
- Performing restorative work with students and supporting the teaching outcomes of the college
- Completing duty report and hand over documents daily, liaising with parents and directing staff
- Grant writing, project management through to providing acquittals
- Maintaining 'on call' 24/7 email and mobile availability for parents and staff during term time to enhance working relationships
- Implemented effective relationship building activities to encourage positive interaction between staff and students
- Talking Circles, Rock and Water, Tomorrow Man / Tomorrow Women and protective behaviours providing pastoral care for over 96 students encouraging wellbeing for both students and staff
- Leading and being accessible after hours to consult with staff
- Recognising the high risk environment of the boarding facility and providing learning opportunities for both staff and students to equip them for living in close proximity to others
- My flexibility for after hours, weekend and holiday shifts which enhanced supervision of students and provided access to immediate additional support and assistance outside the normal school day
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Regional Advisory Member / Customer Advisory Council
Water Corporation
06.2011 - 12.2017
- Representing the Great Southern Region of WA by attending meetings and providing feedback from the community, (Great Southern Regions) and providing suitable suggestions for customer satisfaction, serving as a Committee member to hold values of the organisation
- Assisted in the decision-making process to deliver required outcomes, closely liaised with key stakeholders
- Analyzed financial data to inform budgeting decisions and optimize resource allocation across projects.
- Collaborated with cross-functional teams to streamline processes, increasing efficiency and reducing costs.
- Evaluated process improvement ideas, implementing best practices that increased productivity levels throughout the company.
- Supported executive decision-making for improved organizational performance with in-depth market analysis.
- Enhanced client relationships by providing strategic advice and guidance on business growth initiatives.
- Led change management initiatives, ensuring smooth transitions during periods of organisational.transformation.
- Present at advisory meetings and conducted business to address organisational objectives.
Member - Community Engagement - Climate Resources
Denmark Environmental Risk Assessment Reference Group
06.2012 - 01.2016
- Conducted research on community needs, ensuring that programs were designed with maximum impact in mind.
- Enhanced community involvement by organising and leading outreach programs and events.
- Improved community relations by hosting open forums for discussion and addressing concerns proactively.
- Monitored program outcomes using data-driven approaches to assess the effectiveness of interventions.
- Increased public awareness of organisational initiatives through strategic social media campaigns.
- Established the Terms of Reference and performance metrics to track the success of community engagement efforts over time.
- Served as an organisational liaison between key stakeholders, including government agencies, businesses, schools, nonprofits, and local residents.
Deputy Shire President / Kent Nornalup Councillor
Shire of Denmark
01.2011 - 01.2016
- Responsible for undertaking a policy making role by assessing and evaluating community needs, considering the allocation of local Government resources to achieve a strong sense of shared purpose and commitment
- Oversaw the budget process with an operating expenditure of $15,541,336.00
- Actively involved the community regarding the pre-feasibility study for the 'normalisation' of Peaceful Bay
- Participated in recruitment of executive staff specifically in the selection of CEO and negotiation of a mutual separation agreement
- Held various roles such as Chair of Roadwise, Waste Management, Disability Services and Community Engagement Policy Development and member of the Audit Committee
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
- Conducted public presentations on various topics related to law enforcement responsibilities or community issues; effectively educating citizens while fostering strong relationships.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
Project Manager- Community Engagement - Project Planning - Grant Writing
South Coast Natural Resource Management
01.2010 - 01.2012
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed management reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Successfully managed multiple projects simultaneously by prioritising tasks according to urgency, resource availability, and alignment with organizational goals.
- Presented all findings and on ground trial results at community meetings.
- The projects provided opportunities for eligible prisoners to improve their work skills and job readiness prior to release and enable prisoners to develop work and life skills that may increase their chances of successful re-integration into the community on release
- encourage prisoners to develop a positive work ethic by engaging them in regular work practices and encouraging self-responsibility
- support a graduated management regime for prisoners according to their security rating and sentence details.
Arcgis Fire Mapping Officer - Biodiversity Reporting
Department of Parks and Wildlife
10.2009 - 06.2011
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Generated fire maps for the 2009 - 2011 prescribed burn seasons.
Technical/Admin Officer Engineering
Shire of Denmark
01.2007 - 09.2010
- Grant applications, management of project and acquittal process,
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments including Council.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
Bachelor of Arts - Sociology
Curtin University
Perth, WAWrap Around - Drug And Alcohol Training
Department of Education
PerthAOD Assessment And Intervention Training
Mental Health Commission
Perth, WATrauma Informed Care And Practice With Young Peopl
Mental Health Commission
PerthAccountable And Ethical Decision Making
Education Department
Perth, WANMAS Mediator And FDR Practitioner Training
Mediation Institute Australia
Sydney, NSWDiploma Freelance Journalism
Morris Journalism Academy
Australia01-2023
Diploma Youth Work
Boarding Training Australia
Western Australia01-2020
Advanced Practitioner - Protective Behaviours
PB West
Perth, WA01-2020
Practitioner Status Protective Behaviours
PB West
Perth, WA01-2019
Cert IV Community Services
Boarding Training Australia
Western Australia11-2017
Gatekeeper Suicide Presentation And Ideation
Education Department of Western Australia
Western Australia01-2016
Skills
- Budget & finance
- Economic development
- Community engagement
- Emergency preparedness
- Infrastructure management
- Sustainability initiatives
- Stakeholder collaboration
- Teamwork
- Excellent communication
- Recruitment and hiring
- Operations management
- Documentation and reporting
Timeline
Village Manager
Bethanie Retirement Village
05.2023 - 10.2024
Head of Residence
WA College of Agriculture
08.2014 - 05.2023
Member - Community Engagement - Climate Resources
Denmark Environmental Risk Assessment Reference Group
06.2012 - 01.2016
Regional Advisory Member / Customer Advisory Council
Water Corporation
06.2011 - 12.2017
Deputy Shire President / Kent Nornalup Councillor
Shire of Denmark
01.2011 - 01.2016
Project Manager- Community Engagement - Project Planning - Grant Writing
South Coast Natural Resource Management
01.2010 - 01.2012
Arcgis Fire Mapping Officer - Biodiversity Reporting
Department of Parks and Wildlife
10.2009 - 06.2011
Technical/Admin Officer Engineering
Shire of Denmark
01.2007 - 09.2010
Owner Operator
Waalitchup Farm
01.2003 - 07.2024
Bachelor of Arts - Sociology
Curtin University
Wrap Around - Drug And Alcohol Training
Department of Education
AOD Assessment And Intervention Training
Mental Health Commission
Trauma Informed Care And Practice With Young Peopl
Mental Health Commission
Accountable And Ethical Decision Making
Education Department
NMAS Mediator And FDR Practitioner Training
Mediation Institute Australia
Diploma Freelance Journalism
Morris Journalism Academy
Diploma Youth Work
Boarding Training Australia
Advanced Practitioner - Protective Behaviours
PB West
Practitioner Status Protective Behaviours
PB West
Cert IV Community Services
Boarding Training Australia
Gatekeeper Suicide Presentation And Ideation
Education Department of Western Australia
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