Zixuan Lei
Melbourne,VIC
Summary
Motivated restaurant all rounder with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Food Waiter
Haidilao Hotpot
04.2023 - Current
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Education
Bachelor of Banking And Finance - Finance
Monash University
Melbourne, VIC12.2023
Skills
- Workflow Coordination
- Guest Relations Management
- Food and Beverage Service
- Allergy awareness
- Using POS software
- languages: English, Mandarin
Available time
Monday, Wednesday, Thursday, Weekends and Holidays
Timeline
Food Waiter
Haidilao Hotpot
04.2023 - Current
Bachelor of Banking And Finance - Finance
Monash University
Similar Profiles
Ze Hao LimZe Hao Lim
Management Trainee at Haidilao HotpotManagement Trainee at Haidilao Hotpot
Pema YangdenPema Yangden
Head Dishwasher at Haidilao HotpotHead Dishwasher at Haidilao Hotpot
Yantak SiuYantak Siu
Service Leader at Haidilao HotpotService Leader at Haidilao Hotpot