Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Andrews

Craigmore,SA

Summary

At Cotton On Group, I spearheaded a team, driving engagement and performance, significantly enhancing customer experience and operational efficiency. My strategic planning and leadership fostered a culture of continuous improvement, achieving notable financial outcomes. Expert in operations management and team development, I excel in transforming challenges into successes.

Overview

24
24
years of professional experience

Work History

Area Manager

Cotton On Group
11.2005 - Current
  • Lead and embed the COG Way and build a team of Store Managers that are engaged Brand and product ambassadors
  • Understand my team and their individual motivators and development needs to drive wellness, engagement and performance to enable succession
  • Build and drive a performing team who are customer obsessed, people focused and results driven in every one of my stores
  • Work alongside my VM Partners to review business performance and align on actions
  • Work together with my VM partners to execute to the Brand direction
  • Work together with my Merch team to provide customer and store insights to drive results
  • Drive performance across all people and customer initiatives to drive financial outcomes, with a focus on continuous improvement and ensuring consistency across my stores
  • Provide insights to my Manager on everything that my team needs to deliver a seamless customer experience in my region
  • Drive productivity and unlock efficiencies in my operating rhythm
  • Have clear working plans with clear success measures for People, Customer and Financials, for each of my stores
  • Own and drive my teams s HPA’s to focus on what matters most and to deliver in our roles
  • Inspect stock health and drive compliant loss prevention and inventory management
  • Set expectations , review performance, provide feedback and follow up using the group performance Framework
  • Look after others and myself and lead in alignment with our Safety Matters Framework

Assistant Store Manager

Cunninghams Warehouse Sales
11.2000 - 11.2005
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Education

Secondary School Year 12 -

Ross Smith Secondary School
Hillcrest, SA

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Staff Training and Development
  • Staff Training
  • Employee Scheduling
  • Recruitment and hiring
  • Customer Service
  • Training and coaching
  • Leadership skills
  • Policies and Procedures
  • Goal Setting and Performance Metrics
  • Strategic Planning
  • Decision-Making
  • Action Plans
  • Time Management
  • Relationship Building

Timeline

Area Manager

Cotton On Group
11.2005 - Current

Assistant Store Manager

Cunninghams Warehouse Sales
11.2000 - 11.2005

Secondary School Year 12 -

Ross Smith Secondary School

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Kelly Andrews