Kelly-Ann Hunt

• Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
• Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
• Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
• Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
• Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
• Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
• Implemented effective marketing strategies, leading to increased new patient acquisition and overall revenue growth for the dental practice.
• Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
• Collaborated with dentists to assess patient care needs and create treatment plans that maximized oral health outcomes for patients.
• Recruited, hired and developed office teams to offer best-in-class patient care.
• Obtained payments from patients and scanned identification and insurance cards.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.

Acquired professional qualifications in Childcare with Certificate 3 completion.