Kelly-Ann Miller
Woodville West ,Adelaide
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Programmed Management Facility
Underdale , Adelaide
08.2022 - Current
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Area Operations Manager
Tkmaxx
Adelaide , Adelaide
10.2019 - 07.2022
- Developed processes to save on costs and prevent losses.
- Hired and trained Number new employees in Year.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Provided exceptional customer service to customers, increasing customer loyalty Number%.
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
- Supervised Number employees on Type shift, overseeing efficiency of Task and Task.
- Developed and launched loss-prevention program, reducing theft Number%.
- Organized Type productions and oversaw corporate meetings, fundraising events, performances and festivals.
Duty Manager
Harris Scarfe
Marion, SA
05.2013 - 09.2018
- Developed schedules for up to Number employees per shift.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Set goals for department and supported employees in meeting expectations.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Trained and developed personnel to improve safety, employee relations and resolve Type issues.
- Delivered training for staff development, change management and materials, process and technical controls.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised and performed human resource management functions for Number subordinates.
- Used Type strategies to promote exceptional customer service and create positive environment for employees and clients.
Education
06.2009
HR Management -
04.2007
Skills
- Document and File Management
- Multitasking and Time Management
- Resource Coordination and Allocation
- Strong Organizational Skills
- Appointment Coordination
- Data Entry Documentation
- Employee Training
- Check Processing
- Employee Communications
- Invoice Processing
- Spreadsheet Management
- Visitor Relations
- Timeline Planning and Management
- Highly Efficient and Productive
- Administrative and Clerical Support
- Administrative Procedures
- Payment Distribution
- Visitor Support
- Reception Duties
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of Number.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Assisted management with the training of Number new staff members.
- Responded to over Number customer inquiries each day.
- Recognized by customers and Job Title for expedient and effective service.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Training - Trained medical billing staff of Number employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
Affiliations
- Association of Health Care Administrative Assistants (AHCAA)
Timeline
Administrative Assistant - Programmed Management Facility
08.2022 - Current
Area Operations Manager - Tkmaxx
10.2019 - 07.2022
Duty Manager - Harris Scarfe
05.2013 - 09.2018
Adelaide Tafe - ,
Adelaide University - HR Management,
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