Kelly-Ann Mitchell
Griffith,NSW
Summary
Dynamic professional with extensive experience in customer service and administration, notably at Avis Budget Group. Proven ability to enhance customer satisfaction and loyalty through effective communication and problem resolution. Skilled in data entry and invoice processing, consistently achieving positive outcomes in fast-paced environments. Committed to fostering strong client relationships and delivering exceptional support.
Overview
10
10
years of professional experience
Work History
Rental Sales Assistant
Avis Budget Group
01.2024 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Placed sales calls and handled sales for incoming customer calls.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
Administration Assistant
Discount Tyres
08.2023 - 11.2024
- This job was a very toxic environment hence why I didn't stay for long.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Customer & Sale Relation Manager
Open Mobility Griffith
03.2023 - 08.2023
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Shift Manager
Aldi
10.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retail Customer Service Officer
Foodworks
04.2022 - 10.2022
Head Cleaner
Haccp International Property Service
02.2021 - 09.2021
Delivery Courier
Ty Ty Logistics
05.2021 - 08.2021
Cleaner
Joss Group
05.2015 - 02.2021
Skills
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Good Communication Skills
- Multitasking and Organization
- Computer skills
- Administrative support
- Customer and client relations
- Documentation and recordkeeping
- Scheduling and calendar management
- Appointment scheduling
- Deadline oriented
- Invoice processing
- Multi-line phone systems
- Tech-Savvy
- Schedule management
Timeline
Rental Sales Assistant
Avis Budget Group
01.2024 - Current
Administration Assistant
Discount Tyres
08.2023 - 11.2024
Customer & Sale Relation Manager
Open Mobility Griffith
03.2023 - 08.2023
Shift Manager
Aldi
10.2022 - 03.2023
Retail Customer Service Officer
Foodworks
04.2022 - 10.2022
Delivery Courier
Ty Ty Logistics
05.2021 - 08.2021
Head Cleaner
Haccp International Property Service
02.2021 - 09.2021
Cleaner
Joss Group
05.2015 - 02.2021
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