Kelly-Anne Norton
Knockrow,NSW
Summary
Hospitality professional with extensive supervisory experience. Expertise in conflict resolution and staff training. Proven track record of enhancing guest satisfaction through exceptional service quality and operational consistency.
Overview
32
32
years of professional experience
Work History
Duty Manager /Supervisor of Hospitality
Kirra Beach Hotel
Kirra, QLD
10.2023 - Current
- Supervised daily shift operations to optimize employee productivity and service quality.
- Supervised daily hotel operations to enhance guest experiences and satisfaction.
- Completed thorough opening, closing, and shift change functions to uphold operational standards consistently.
- Conduct regular inspections of facilities to maintain cleanliness and safety.
- Assist in training new team members on hotel policies and procedures.
- Followed company objectives and communication standards to maintain operational consistency.
Bar/Gaming Supervisor
Sofitel
Broadbeach, QLD
07.1994 - 10.2023
- Supervised gaming operations to ensure compliance with regulations and standards.
- Managed staff schedules and training programs to ensure high performance and service delivery.
- Coordinated gaming floor activities to improve customer engagement and satisfaction.
- Collaborated with management on promotional events to attract new players effectively.
- Monitored game security measures to prevent fraud and enhance safety protocols.
- Adhered to all applicable laws governing gambling activities both locally and nationally.
Education
Kiama High School
Kiama, NSW01-1989
Skills
- Shift management
- Staff training
- Risk management
- Guest relations
- Customer service
- Conflict resolution
- Attention to detail
Timeline
Duty Manager /Supervisor of Hospitality
Kirra Beach Hotel
10.2023 - Current
Bar/Gaming Supervisor
Sofitel
07.1994 - 10.2023
Kiama High School