Kelly-Anne O'Connell
Thorpdale,VIC
Summary
Compassionate support worker focused on helping consumers with activities of daily living. Skills in maintaining organized living spaces, creating good relationships with consumers without crossing boundaries and documenting changes and incidents. Committed to emotional and social support to promote overall wellness.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Support Worker
Latrobe Community Health Service
Morwell, VIC
08.2023 - Current
- Provided emotional support through active listening, empathy and compassion.
- Developed strong and trusting rapport with consumers to facilitate smooth, quality care.
- Built strong and trusting rapport with consumers and loved ones.
- Work within consumers homes independently.
- Monitored health and well-being of consumer and reported significant health changes.
- Responded promptly to emergency situations involving safety risks or medical emergencies.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
Laundry Attendant/Kitchen Hand/Cleaning Assistant
Narracan Gardens Aged Care Facility
Newborough, VIC
08.2015 - 07.2023
- Carry out day-to-day duties accurately and efficiently.
- Work with residents and families to understand needs and provide excellent service.
- Complete daily paperwork.
- Working in a team.
- Follow infection control procedures.
- Maintain safety practices at all times to protect personnel and laundry loads.
- Put away linen and residents clothing.
- General cleaning of residents rooms including dusting, vacuuming, mopping and tidying residents belongings.
- Working with residents and families to ensure we know residents food preferences.
- Preparing and serving food and drinks.
Volunteer
Lifeline
Morwell, VIC
11.2013 - 08.2015
- Customer service.
- Money handling.
- Open and close registers.
- Sorting and pricing donations.
Customer Service
Chemist Warehouse
Traralgon, VIC
01.2015 - 03.2015
- Customer service.
- Processing transactions.
- Stock rotation.
Grader
Murphy Farms
Thorpdale, VIC
12.2012 - 08.2013
- Assisting in maintaining grading equipment.
- Communicating with co-workers.
- Participating in health and safety procedures.
Crew Member
McDonald's
Moe, VIC
06.2007 - 12.2011
- Customer service.
- Money handling.
Education
Cert IV AOD -
Tafe Gippsland
Traralgon, VIC10-2024
Work effectively with a national disability insurance scheme participant -
GippsGippslandGippsland
Traralgon, VIC11-2023
Trafalgar High School
Trafalgar, VICSkills
- Determined
- Time Management
- Attention to detail
- Remaining calm in high pressure situations
- Communicating with consumers
- Ability to Follow Direction
- Resilience
- Safety Awareness
- Team Work
Certification
- Drivers License
- Working With Children Check
- Certificate in First Aid
- Certificate in Mental Health First Aid
- Applied Suicide Intervention Skills Training
Timeline
Home Support Worker
Latrobe Community Health Service
08.2023 - Current
Laundry Attendant/Kitchen Hand/Cleaning Assistant
Narracan Gardens Aged Care Facility
08.2015 - 07.2023
Customer Service
Chemist Warehouse
01.2015 - 03.2015
Volunteer
Lifeline
11.2013 - 08.2015
Grader
Murphy Farms
12.2012 - 08.2013
Crew Member
McDonald's
06.2007 - 12.2011
Cert IV AOD -
Tafe Gippsland
Work effectively with a national disability insurance scheme participant -
GippsGippslandGippsland
Trafalgar High School
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