Kelly Anne Maree Branney
Redcliffe,Queensland
Summary
Experienced with managing administrative functions and leading teams to ensure smooth operations. Utilizes strategic planning and project management to drive efficiency and support organizational goals. Track record of applying organizational and problem-solving skills to enhance office productivity and create collaborative work environments.
Overview
11
11
years of professional experience
Work History
Administration Manager
Pine Rivers Private Hospital (Healthscope)
11.2020 - Current
- Driven to achieve excellence in hospital administration to lead teams that exceed patient expectations.
- Key responsibilities
- Providing a streamlined and efficient patient admission/discharge process for both inpatients and outpatients
- Managing Consulting Suites Outpatient Practice with 16 VMO’s & Allied Health Supporting Practitioners
- Leading and ensuring Financial Cashflow within Hospital Billing Teams for both Inpatient and Outpatient services to reach the hospitals full potential.
- Leading the Health Information Team to deliver KPI’s and reports within specified time frames.
- Work with Hospital Contracts to ensure that we are meeting various Health Fund and Government Organisations terms and conditions.
- Lead Quality & Risk Management within the Administration team and broader hospital.
- Drive high levels of WHS within the Administration teams to ensure safe processes are being always followed and reduction of injuries on the floor.
- Manage all Human Resources within Administration including Hiring, Probation, Performance Agreements and Performance Management.
- Manage Labour budgets with a high level of being able to interpret data.
- Achievements
- Consistently in KPI for Coding, Billing, Collections and Debt Management – out of all Healthscope Sites Pine Rivers is consistently in the top three hospitals to be within daily KPI
- Nominated for 2024 Healthscope Leader of the Year
Membership Manager
TUH (Teachers Union Health Fund)
07.2018 - 02.2020
- Results-orientated, strategic thinker, team centric, and leading by example.
- Key responsibilities
- Successfully creating and implementing strategic operational processes, day-to day operational management as well as coaching and developing employees.
- Credited with significantly impacted customer solutions, I excel at streamlining less-than-efficient procedures to boost customer ease and satisfaction.
- Adept in overseeing a wide range of operational and fiduciary responsibilities to ensure profit maximisation and optimise financial performance to ensure the viability and sustainability to assist TUH to remain viable.
- Achievements
- In 2018 Employee Engagement Survey - received manager score of 98% - highest manager score for Member Experience Division.
- Reduced teams’ error and rework rate by 70%.
- Delivered Presentations to APRA Regulation Authority Panel & TUH Board Committees.
Membership Team Leader
TUH (Teachers Union Health Fund)
09.2014 - 07.2018
- Team Leader with a hands-on approach to lead customer service and data entry team to maintain membership growth and service standards.
- Key responsibilities
- Provide excellent customer service and maintaining customer satisfaction.
- Manage resourcing and skill levels of employees to ensure individual growth and business results.
- Effectively lead and manage a team of ten.
- Achievements
- Lead team through difficult periods where workloads were very high and staff were under pressure.
- Lead team from a transactional focus to a customer service focus to help gain TUH national recognition for its customer service delivery.
- Led team to continually improve current process to enhance member satisfaction and ease.
- Commenced career at TUH as a Dental Assistant in 1995 whereby I advanced my career in various roles ranging from Receptionist, Customer Service Officers, Membership and Claims Officer, Learning and Training Officer.
Education
Graduate Certificate - Management
Australian Institute of Business
10.2021
Diploma - Project Management
Accredited Online Training
01.2020
Diploma - Human Resources Management
Australian Institute of Management
01.2015
Diploma - Management
Accredited Online Training
01.2012
Certificate IV - Training and Assessment
TAFE Queensland
01.2012
Skills
- Documentation and reporting
- Staff training and development
- Office management
- Filing systems
- Employee management
- Human resources management
- Team building and motivation
- Organizational leadership
- Process improvements
- Budgeting and financial management
- Internal communication
- Administrative support
- Organization and multitasking
- Document management
Timeline
Administration Manager
Pine Rivers Private Hospital (Healthscope)
11.2020 - Current
Membership Manager
TUH (Teachers Union Health Fund)
07.2018 - 02.2020
Membership Team Leader
TUH (Teachers Union Health Fund)
09.2014 - 07.2018
Diploma - Project Management
Accredited Online Training
Diploma - Human Resources Management
Australian Institute of Management
Diploma - Management
Accredited Online Training
Certificate IV - Training and Assessment
TAFE Queensland
Graduate Certificate - Management
Australian Institute of Business
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