Kelly Arnot
7 Tara Close Rowville ,Victoria
Summary
Enthusiastic and well-organized Operations Manager and Administrator with solid background in real estate and account reconciliation. I am a mother to three healthy beautiful children and a highly analytical, deadline-driven who completes accounting activities with accuracy and speed. Consistently recognized for leadership and excellent work ethics.
Overview
21
21
years of professional experience
Work History
Operations Manager & Administrator
Together Realty Property Group
03.2020 - Current
- Supervised staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership and reducing miscommunications.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Prepare, process and reconcile accounts, invoices, payments and month-end reporting.
- Edited and proofread lease agreements for accuracy and completeness.
- Purchased and maintained office supplies.
Property Manager & Administrator
Harcourts Blackburn
03.2017 - 02.2020
- End to end property management
- Ensuring a property's legal compliance
- Setting and adjusting rent prices
- Advertising vacancies
- Screening and approving tenants
- Preparing rental and lease agreements
- Collecting rent and addressing late payments
- Conducting routine inspections
- Organising property repairs
- Managing vacating and ingoing renters
- Performing general administrative tasks
- Resolving tenancy disputes
- End to end trust accounting for agency
Property Manager & Administrator
One Agency Monash & Beyond
01.2016 - 02.2017
- End to end property management
- Ensuring a property's legal compliance
- Setting and adjusting rent prices
- Advertising vacancies
- Screening and approving tenants
- Preparing rental and lease agreements
- Collecting rent and addressing late payments
- Conducting routine inspections
- Organising property repairs
- Managing vacating and ingoing renters
- Performing general administrative tasks
- Resolving tenancy disputes
- End to end trust accounting for agency
Delivery Consultant
Inchcape Automotive Retail
04.2007 - 12.2015
- Liaised with appropriate parties on vehicle readiness
- Communicated with customers on vehicle status
- Managed the delivery and handover process to customers
- Ensure high customer satisfaction levels are met
- Accurately preparing and finalizing paperwork, including vehicle registration and tax invoicing
- Accurately entering data in internal systems
Concierge
Inchcape Automotive Retail
01.2003 - 12.2006
- Greeting guests/customers
- Manage guest/customer complaints
- Taking messages
- Managing mail and office deliveries
- Perform basic administrative/secretarial/reception duties
- Running errands to assist staff and management
Education
High School Diploma -
Mount Waverley Secondary College
Mount Waverley, VIC12.2002
Skills
- Team Management
- Relationship Building
- Remote Office Availability
- Problem-Solving
- Organizational Skills
- Supervision and Leadership
- Computer Skills
- Exceptional organization
- Attention to detail
- Fast learner
- Adaptable to any work environment
- Ability to work unsupervised
Timeline
Operations Manager & Administrator
Together Realty Property Group
03.2020 - Current
Property Manager & Administrator
Harcourts Blackburn
03.2017 - 02.2020
Property Manager & Administrator
One Agency Monash & Beyond
01.2016 - 02.2017
Delivery Consultant
Inchcape Automotive Retail
04.2007 - 12.2015
Concierge
Inchcape Automotive Retail
01.2003 - 12.2006
High School Diploma -
Mount Waverley Secondary College
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