Kelly Aston
South Penrith ,NSW
Summary
Dynamic Sales Assistant with proven expertise in customer service and sales target achievement, honed at The Athlete's Foot. Skilled in relationship building and cash handling, I consistently exceeded sales goals through effective team collaboration and upselling strategies. My approach has significantly boosted customer satisfaction and store revenue, showcasing a strong ability to drive success in fast-paced retail environments.
Overview
24
24
years of professional experience
Work History
Sales Assistant
The Athlete's Foot
08.2005 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Established rapport with customers using active listening and interpersonal skills.
- Boosted store revenue through upselling and cross-selling techniques.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Sales Assistant
My House
09.2000 - 08.2005
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Executed visual merchandising strategies to attract customers and drive sales.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
Education
High School Diploma -
Penrith High School
Penrith, NSWSkills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Cash register operation
- Complex Problem-solving
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Customer needs assessment
- Task prioritization
- Team collaboration
- Upselling strategies
- Market trends
- Loyalty program promotion
- Returns and exchanges
- Sales target achievement
- Customer service
Timeline
Sales Assistant
The Athlete's Foot
08.2005 - Current
Sales Assistant
My House
09.2000 - 08.2005
High School Diploma -
Penrith High School
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