Kelly Ball
Byford,WA
Summary
During my years as a stay-at-home mum (between 2016 and 2022), I created a successful home baking business, with a strong social media following. Upon returning to the workforce in 2022, I have prided myself on my dynamic sales support and have a proven track record at Arnotts/Campbells, excelling in visual merchandising and customer relationship management. Recognized for exceeding sales targets and enhancing customer satisfaction through effective conflict resolution and attention to detail. Adept at multitasking and event coordination, driving team success and fostering strong client connections.
Overview
14
14
years of professional experience
Work History
Sales Support Representative
Arnotts / Campbells
, Western Australia
03.2022 - Current
- Visit leading supermarkets and independent stores, and ensure stock is displayed as per company standards.
- Create and maintain relationships with stores to ensure strong sales support.
- Sell selected products in-store and maintain displays.
- Track the sales progress of products in stores.
- Build merchandising displays, ensuring that the displays meet compliance for both the customer and the company.
- Have a strong focus on OHS, attending monthly team meetings to discuss the National Safety Committee.
VIP Sales Consultant & Back-up Team Leader
Creative Holidays
Perth, Western Australia
05.2011 - 03.2015
- Creating and updating travel bookings for Creative Holidays' VIP clients.
- Actioning emails for travel agents, and handling customer requests over the phone.
- Exceeding expectations of customer service.
- Achieving KPI sales targets and incentives run by suppliers.
- Assisting the team leaders when they are away to continue the ongoing coaching of their teams.
- In the Team Leader's absence, running one-on-one meetings with staff to encourage sales and teamwork, call coaching sessions, and conducting team meetings.
- I also took on the role of coordinating the functions and events for the staff members, including several functions during the year for all staff working for the Travel Corporation Perth office, to which Creative Holidays is branded under.
Education
Certificate III - International Retail Sales
Central TAFE
Perth11-2005
High School Diploma -
Leeming Senior High School
Western Australia12-2003
Skills
- Visual merchandising
- Customer relationship management
- Data entry
- Customer service
- Event coordination
- Attention to detail
- Multitasking Abilities
- Conflict resolution
Custom
References available upon request.
Timeline
Sales Support Representative
Arnotts / Campbells
03.2022 - Current
VIP Sales Consultant & Back-up Team Leader
Creative Holidays
05.2011 - 03.2015
Certificate III - International Retail Sales
Central TAFE
High School Diploma -
Leeming Senior High School
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