Summary
Overview
Work History
Skills
PROFESSIONAL DEVELOPMENT
Timeline
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Kelly Bennetts

Pinjarra,WA

Summary

A competent professional with over 20 years of extensive experience in account management, sales, logistics and warehousing. With proven expertise in cultivating professional relationships with clients, suppliers, internal and external stakeholders, I am committed to the provision of excellence in a demanding, fast paced and competitive industry. Experienced in providing outstanding customer service, sales and support, sourcing and arranging service agreements with suppliers and customers alike, ensuring high standards and quality are maintained. Demonstrated ability to set up and manage online platforms and software to support process enhancement initiatives. Additionally, I am an expert at prioritizing organization with attention to detail. Key attributes are time management and working well under pressure.

Overview

28
28
years of professional experience

Work History

Administration Assistant

Total Plant Hire
07.2024 - Current
  • Working front of house I cover the reception role as well as support to the Hire Co-Ordinator & Directors. With a fleet of over 450 there are a lot of moving parts every day and I record all aspects of hires/repairs/servicing/registrations/vehicle permits. General office administration, PPE stock levels, registers and OHS compliance. I believe it's very important for operational efficiency through accurate record-keeping. I look to improve efficiency at all times, introducing an advanced delivery management software has improved this area of the business immensely. After much research and test piloting I'm proud to say the company will now be moving from spreadsheets to a fully integrated equipment rental software. End to end with seamless integration with existing accounting software.

Senior Administrator

Rosie’s Chicken Australia
10.2022 - 04.2024
  • Undertaking a broad array of capabilities, from supporting the CEO in all aspects of day to day, processing orders, arranging logistics, reporting, research, process improvements including document control, graphic design, customer engagement and compliance enforcing. I liaise with clients on new installs and arranging their license documents through to social media engagement, training preparation, and ongoing support. I redesigned the entire website + brand kit, upgraded their CRM visually and pragmatically. I’ve taken it upon myself to train staff in working smarter not harder and improved efficiency tenfold.

Executive Assistant

Earnshaws Real Estate
06.2021 - 06.2022
  • Reporting directly to the Head of Department – Property Manager, I would undertake a wide variety of daily tasks. My role was newly created when I started at Earnshaws and due to a lot of staff turnover I was exposed to many more areas of Property Management than what I was initially hired for. I thrived with so many different projects to undertake and implementing process improvements and consistency across the department.
  • RESPONSIBILITIES
  • Diary Management
  • Trust Accounting
  • New Business / BDM
  • Auditing / KPI reviews
  • Document Control
  • Website management
  • Property Management assistance
  • Bill processing/invoice reconciliation
  • Onboarding new clients
  • Reporting
  • Process Improvement
  • Data Entry

Account Management + Graphic Design + Logistics

Scott Print
10.2009 - 06.2020
  • ACCOUNT MANAGEMENT
  • Responsible for the management of key contract accounts
  • Liaison with external companies and individuals at both the vendor (supply of goods) and customer (sale of goods) level
  • Management of stock on site
  • Graphic design and document control
  • Time management skills were a must in such a fast paced business
  • Ability to work autonomously and thrive under pressure
  • ONLINE SUPPORT AND ORDERING
  • Implementing and running the day to day online ordering for personalised and warehoused goods.
  • Customising sites for specific needs with ongoing support. Trouble shooting and find new ways to accommodate client’s expectations.
  • Taught myself how to quote to speed up my turnaround times for my customers
  • WAREHOUSING, LOGISTICS
  • Overseeing the day to day ordering, stock management, replenishments, reporting.
  • Arranging freight across Australia as well as New Zealand and international as required.

Manager of Signs + We Print It WA, SA & NT State Manager

Printforce Australia
01.1998 - 01.2006
  • Customer service, answering phones, replying to emails & processing orders in a fast-paced production schedule
  • Typesetting progressing to Graphic Design
  • Co-ordination of sign installs with installers and clients alike
  • Implementing a process to ensure all returns were final or costs were recouped
  • Manage a team of 4 people plus installers
  • Implement and roll out promotional material to increase business
  • Coordinate Australia wide deliveries with strict deadline

Skills

  • Graphic Design
  • Website Design (Wordpress)
  • Email campaigns
  • OHS Compliance
  • Account Management
  • Process Improvements
  • Inventory Management
  • Strategic Planning
  • Time Management
  • Attention to Detail
  • Working Autonomously
  • Initiative Forward
  • Logistics
  • Procurement

PROFESSIONAL DEVELOPMENT

  • Interim Technology; Creating Impact with Design and Layout 1999
  • Central Tafe; Communicating with your printer 2001
  • Kym Illman; Customer Service Is the Future 2004
  • Australian Institute of Management; Essentials Skills Training 2007
  • Skills Strategies International; Certificate IV in Business 2018

Timeline

Administration Assistant

Total Plant Hire
07.2024 - Current

Senior Administrator

Rosie’s Chicken Australia
10.2022 - 04.2024

Executive Assistant

Earnshaws Real Estate
06.2021 - 06.2022

Account Management + Graphic Design + Logistics

Scott Print
10.2009 - 06.2020

Manager of Signs + We Print It WA, SA & NT State Manager

Printforce Australia
01.1998 - 01.2006

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Kelly Bennetts