Kelly Bolton
Christies Beach,SA
Summary
Experienced pharmacy manager proficient in staff recruitment, training and payroll management. Strong communicator committed to driving business success through strategic planning and efficiency-enhancing measures.
Overview
6
6
years of professional experience
Work History
Service Manager
National Pharmacies
03.2021 - Current
- Implemented efficient rostering systems, optimising staff levels to meet the pharmacies demands whilst controlling labour costs.
- Hired, trained and supervised a high performing team through comprehensive onboarding and ongoing skill development.
- Analyzed service reports to identify areas of improvement.
- Managed payroll, effectively coordinating with HR on a weekly basis to ensure accuracy and timeliness in salary disbursement.
- Successfully resolved and diffused customer conflicts with communication skills and a customer centric approach.
Flight Attendant
Jetstar Airways
02.2019 - 03.2021
- Ensured the safety and security of passengers and crew by conducting pre-flight safety checks, assessing emergency equipment and briefing the necessary passengers.
- Demonstrated flexibility and adaptability in flight delays, schedule changes and other operational challenges.
- Handled medical emergencies calmly and competently whilst collaborating with team members.
- Assisted passengers with special needs, the elderly and unaccompanied minors ensuring their comfort and safety.
- Upheld the airlines professional image by consistently delivering high quality service.
Travel Agent
Flight Centre Travel Group
01.2018 - 01.2019
- Assisted clients in planning and booking travel arrangements tailored to their preferences.
- Liaised with travel suppliers regarding clients booking requests.
- Handled client inquiries, complaints and feedback professionally.
- Successfully abided to strict deadlines and ticketing time limits.
- Accurately verified all travel documentation, visa requirements and passports.
Education
High School Diploma -
Hallett Cove School
Hallett Cove, SA11.2013
Skills
- Pharmacy Operations Management
- Workflow Optimization
- Employee Management
- Policy Enforcement
- Critical Thinking
- Mental Health First Aid
- Patient Education and Counselling
- Scheduling Rostering and Payroll
Timeline
Service Manager
National Pharmacies
03.2021 - Current
Flight Attendant
Jetstar Airways
02.2019 - 03.2021
Travel Agent
Flight Centre Travel Group
01.2018 - 01.2019
High School Diploma -
Hallett Cove School
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