KELLY BORNHOLT
Tweed Heads,NSW
Summary
With an established career as a Registered Nurse I am seeking my next challenge in the healthcare field.
Skilled in managing complex medical & surgical conditions and supporting patient recovery. Demonstrated expertise in critical thinking and effective communication.
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse
The Tweed Hospital
07.2008 - Current
- Working in the emergency, ICU, CCU, pre-admission, medical, surgical, orthopaedic, pediatric and women’s care units
- Providing holistic patient care in the clinical setting for up to ten patients at a time
- Coordinate pre-admission clinics and conduct phone interviews with patients regarding their health and upcoming surgeries
- Triage and assess patient status
- Safely administer medications
- Patient admissions and discharges
- Update and liaise with doctors regarding patient care
- Working collaboratively with multidisciplinary and ward team members
- Assist Nursing Manager in the supervision of staff nurses as well as mentoring new graduates and nursing students
- Liaising with patients and their families with courtesy and consideration
- Ensuring patient confidentiality and OH&S standards, hospital policies, procedures, guidelines and nursing practice framework are adhered to
- Maintaining accurate records and documentation
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Telephone Triage Registered Nurse
Medibank Health Solutions
03.2019 - 10.2023
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.
- Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
- Maintained accurate documentation of patient interactions, ensuring continuity of care across multiple healthcare providers.
- Supported organizational goals of increasing patient access to care by efficiently managing high call volumes and minimizing wait times for callers.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
Practice Nurse & DVA Nurse
Tweed Health for Everyone Superclinic
06.2016 - 03.2020
- Triage of patients presenting for planned, unplanned or emergent care, including answering and dealing with all incoming phone calls regarding same
- Function as a member of a multidisciplinary health care team, promoting and maintaining a professional relationship with all staff and patients towards the goal of optimum outcomes across the care continuum
- Undertake patient observations and diagnostics including Temperature, Pulse, Respiration, Blood Pressure, Weight, Height, Oximetry, Blood Sugar, Urinalysis and Electrocardiograms, and Respirometry Readings
- Complete patient Health Assessments
- Undertake patient wound management as directed by the Doctors
- Provide patient education and counselling in regards to Weight Management, Smoking, Diabetes, Asthma, COPD, Heart Disease, and Medications
- Assist the Doctors with procedures as required
- Responsible for the maintenance and monitoring of the Cold Chain with regards to safe vaccine storage and management
- Respect and maintain client confidentiality at all times and ensure accurate records and documentation
- Provide nursing and clinical support to the Medical Centre General Practitioners
- Administer and follow up care of childhood vaccinations, travel vaccinations and immunisations
- Liaise and collaborate with the multidisciplinary health care team, appropriate care plans and outcomes for all Department of Veteran Affairs (DVA) patients
- Maintained a clean and safe environment, adhering to infection control protocols and ensuring compliance with regulations.
- Participated in professional development activities to stay current on best practices in nursing care delivery methods.
- Educated patients about prescribed medications'' proper use and potential side effects for increased adherence rates and safety measures taken into account.
- Provided compassionate support to patients during medical procedures, alleviating anxiety and discomfort.
- Increased patient engagement in their own healthcare by offering resources, information, and guidance on self-care techniques.
- Utilized electronic health records systems effectively for accurate data entry, retrieval, and communication among healthcare team members.
Post Grad Registered Nurse / Registered Nurse
John Flynn Private
02.2005 - 07.2008
- Completed Post Grad studies within Medical, Surgical, Cardiac Medical wards
- Continued employment within the Emergency Department
- Providing holistic patient care in the clinical setting for up to seven patients at a time
- Patient admissions and discharges
- Assess patient status
- Update and liaise with doctors regarding patient care
- Working collaboratively with multidisciplinary and ward team members
- Educate patients and families on health needs, conditions and options
- Assist Nursing Manager in the supervision of staff nurses as well as mentoring new graduates and nursing students
- Monitored and maintained patient charts and confidential files, performed clinical tasks according to hospital policies
Education
Bachelor of Nursing -
Southern Cross University
NSW11-2004
Skills
- Excellent interpersonal skills
- Administrative skills
- Working with people from diverse backgrounds
- Efficient Time management
- Teamwork
- Professionalism
- Strong work ethic
- Willingness to learn
- Negotiation skills
- Conflict resolution skills
- Professional development
- Knowledge of OH & S
- Hygiene procedures
- Infection control procedures
- Knowledge of regulations
- Knowledge of policies
- Knowledge of procedures in healthcare
- Privacy standards
- Confidentiality standards
- Flexibility
- Adaptability
- Ability to work under pressure
- Medication and IV administration
- Medication administration
- Direct patient care
- Strong clinical judgment
- Patient education and counselling
- Patient and family advocacy
- Compassion and empathy
- Nursing staff leadership
- Precepting
- Team coordination
Certification
- Bachelor of Nursing - Southern Cross University 2004
- Registered Nurse (RN) -AHPRA
- Sports Trainer Level 1 (NRL/HRBTraining)
Timeline
Telephone Triage Registered Nurse
Medibank Health Solutions
03.2019 - 10.2023
Practice Nurse & DVA Nurse
Tweed Health for Everyone Superclinic
06.2016 - 03.2020
Registered Nurse
The Tweed Hospital
07.2008 - Current
Post Grad Registered Nurse / Registered Nurse
John Flynn Private
02.2005 - 07.2008
Bachelor of Nursing -
Southern Cross University
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