Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

KELLY CARTER

Melbourne

Summary

Enthusiastic and detail-oriented administrative professional with extensive experience in office management, HR support, customer service, and digital marketing. Proven ability to manage operations efficiently, enhance employee engagement, and support cross-functional teams with exceptional organization and communication. Known for adaptability, strong multitasking, and a proactive approach to problem-solving.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

24
24
years of professional experience

Work History

Office Manager / People & Culture Administrator

Breadsolutions
07.2024 - Current
  • Office Management Duties:
  • Lead daily operations across two sites, ensuring seamless coordination and administrative efficiency
  • Oversee office logistics, including facility maintenance, inventory, supplier relationships, and budget management
  • Manage executive calendars, coordinate internal and external meetings, organize travel arrangements, and prepare leadership documentation
  • Drive operational improvements by digitizing outdated workflows, enhancing productivity and inter-departmental collaboration
  • Act as a liaison with IT teams, resolving technical issues and ensuring smooth office equipment operations
  • Maintain workplace safety by ensuring compliance with health and safety standards, managing risk assessments, and organizing safety drills
  • Coordinate employee events, wellness initiatives, team-building programs, and recognition awards to foster a positive work environment
  • Administer office budget, process invoices, reconcile purchase orders, and ensure accurate financial tracking
  • People & Culture (HR) Duties:
  • Manage the full employee lifecycle from recruitment, onboarding, employee training, to offboarding
  • Develop and maintain HR documentation, employment contracts, and compliance files aligned with Fair Work regulations
  • Coordinate payroll data input, manage employee leave balances, and ensure timely processing of employee benefits
  • Organize and track performance review schedules, and ensure learning and development opportunities for staff
  • Act as the first point of contact for employee relations, HR queries, and conflict resolution
  • Support internal communication and engagement initiatives, including recognition programs, cultural events, and diversity initiatives

Office Manager / Receptionist

BlueCross
12.2022 - 07.2024
  • Reception and Front-of-House Management:
  • Delivered exceptional first impressions for visitors, residents, and staff, ensuring a warm, welcoming environment at all times
  • Handled incoming calls, email inquiries, and directed communication to relevant departments with a high level of professionalism
  • Coordinated front desk administrative tasks such as mail distribution, meeting room bookings, and client scheduling
  • Executive Support and Calendar Management:
  • Supported senior leadership with complex calendar management, scheduling meetings, and managing time-sensitive travel arrangements
  • Coordinated and facilitated executive meetings, including preparing meeting agendas, minutes, and logistics for events and conferences
  • Assisted in organizing internal and external functions such as training days, staff meetings, and wellness programs
  • Office Operations and Vendor Management:
  • Managed the office's day-to-day operations, including overseeing office supplies, equipment, and vendor relationships
  • Liaised with external vendors and contractors, ensuring timely and cost-effective delivery of goods and services
  • Coordinated facility maintenance, office repairs, and IT-related support, ensuring that equipment was well-maintained and operational
  • HR and Compliance Support:
  • Assisted in maintaining HR records and compliance documentation, ensuring compliance with organizational policies and external regulations
  • Coordinated onboarding tasks for new employees, including preparing onboarding materials, tracking policy acknowledgment, and initiating background checks
  • Supported People & Culture initiatives by tracking employee certifications, training schedules, and compliance with industry regulations
  • Internal Communication and Employee Engagement:
  • Played an active role in enhancing company culture by organizing team-building activities, staff appreciation events, and recognition initiatives
  • Assisted in maintaining and updating employee handbooks, policies, and company newsletters to ensure clear and consistent communication
  • Provided administrative support for employee satisfaction surveys, ensuring anonymous and accurate data collection

Digital Marketing Coordinator

Moki International
11.2022 - 11.2022
  • Developed and coordinated digital marketing campaigns, including email and social media
  • Conducted SEO research, keyword targeting, and campaign reporting
  • Designed marketing materials and supported brand consistency online
  • Role ended due to company restructuring

Customer Service, Sales Support & Admin Manager

Homedics Australia / The House of Marley
12.2017 - 10.2022
  • Oversaw customer service and administration across multiple brands
  • Maintained ecommerce websites, managed social media platforms, and supported marketing campaigns
  • Coordinated freight logistics, product samples, and vendor communications
  • Assisted GM and sales teams with travel, event prep, and reporting
  • Supported HR processes including onboarding, document management, and general office procurement

Store Manager

Suzanne Grae
04.2016 - 10.2017
  • Managed store operations, visual merchandising, and staff training
  • Conducted performance appraisals and ensured KPI targets were met
  • Delivered high levels of customer service and team engagement

Administration Assistant

Australian Spa Covers / Ute Covers
11.2013 - 04.2016
  • Managed eBay and online orders, maintained databases, and organized shipping logistics
  • Assisted production management and provided general administrative support
  • Handled customer communication and documentation

Store Manager

Just Jeans
01.2013 - 10.2015
  • Supervised day-to-day store operations, sales strategies, and merchandising
  • Managed staff rosters and delivered consistent training and performance coaching

Store Manager

Kmart
03.2010 - 08.2011
  • Oversaw store team scheduling, floor operations, and customer experience
  • Assisted with recruitment, onboarding, and team development initiatives

Administration Assistant

Neville Mustica Motors
01.2002 - 02.2003
  • Answered phone and in-person inquiries, managed calendars, and processed correspondence
  • Distributed internal mail, assisted with billing, and supported senior management

Education

Year 12 Graduate -

Finley High School
Finley, NSW
01.1998

Skills

  • Office & Technology
  • Microsoft Office Suite (Word, Excel, Outlook, Teams) Canva HRIS Systems (Employment Hero, Elmo)
  • Social Media Management Data Entry & Analysis CRM Tools Digital Marketing Coordination
  • Communication & Collaboration
  • Excellent Verbal & Written Communication Teamwork & Stakeholder Engagement
  • Customer Service Excellence Conflict Resolution Interpersonal Relationship Building
  • Leadership & Organization
  • Leadership & Team Support Process Improvement Project Coordination
  • Time Management Multitasking Critical & Analytical Thinking Decision-Making

Timeline

Office Manager / People & Culture Administrator

Breadsolutions
07.2024 - Current

Office Manager / Receptionist

BlueCross
12.2022 - 07.2024

Digital Marketing Coordinator

Moki International
11.2022 - 11.2022

Customer Service, Sales Support & Admin Manager

Homedics Australia / The House of Marley
12.2017 - 10.2022

Store Manager

Suzanne Grae
04.2016 - 10.2017

Administration Assistant

Australian Spa Covers / Ute Covers
11.2013 - 04.2016

Store Manager

Just Jeans
01.2013 - 10.2015

Store Manager

Kmart
03.2010 - 08.2011

Administration Assistant

Neville Mustica Motors
01.2002 - 02.2003

Year 12 Graduate -

Finley High School

Hobbies and Interests

Gym & Fitness | Hiking & Outdoor Adventures | Photography | True Crime Novels, Travel & Exploring Cultures | Beach Days | Family Holidays | Dining & Social Events
KELLY CARTER