KELLY CARTER
Melbourne
Summary
Enthusiastic and detail-oriented administrative professional with extensive experience in office management, HR support, customer service, and digital marketing. Proven ability to manage operations efficiently, enhance employee engagement, and support cross-functional teams with exceptional organization and communication. Known for adaptability, strong multitasking, and a proactive approach to problem-solving.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
24
24
years of professional experience
Work History
Office Manager / People & Culture Administrator
Breadsolutions
Braeside & Dandenong South, VIC, Australia
07.2024 - Current
- Office Management Duties:
- Lead daily operations across two sites, ensuring seamless coordination and administrative efficiency
- Oversee office logistics, including facility maintenance, inventory, supplier relationships, and budget management
- Manage executive calendars, coordinate internal and external meetings, organize travel arrangements, and prepare leadership documentation
- Drive operational improvements by digitizing outdated workflows, enhancing productivity and inter-departmental collaboration
- Act as a liaison with IT teams, resolving technical issues and ensuring smooth office equipment operations
- Maintain workplace safety by ensuring compliance with health and safety standards, managing risk assessments, and organizing safety drills
- Coordinate employee events, wellness initiatives, team-building programs, and recognition awards to foster a positive work environment
- Administer office budget, process invoices, reconcile purchase orders, and ensure accurate financial tracking
- People & Culture (HR) Duties:
- Manage the full employee lifecycle from recruitment, onboarding, employee training, to offboarding
- Develop and maintain HR documentation, employment contracts, and compliance files aligned with Fair Work regulations
- Coordinate payroll data input, manage employee leave balances, and ensure timely processing of employee benefits
- Organize and track performance review schedules, and ensure learning and development opportunities for staff
- Act as the first point of contact for employee relations, HR queries, and conflict resolution
- Support internal communication and engagement initiatives, including recognition programs, cultural events, and diversity initiatives
Office Manager / Receptionist
BlueCross
Burnley, VIC, Australia
12.2022 - 07.2024
- Reception and Front-of-House Management:
- Delivered exceptional first impressions for visitors, residents, and staff, ensuring a warm, welcoming environment at all times
- Handled incoming calls, email inquiries, and directed communication to relevant departments with a high level of professionalism
- Coordinated front desk administrative tasks such as mail distribution, meeting room bookings, and client scheduling
- Executive Support and Calendar Management:
- Supported senior leadership with complex calendar management, scheduling meetings, and managing time-sensitive travel arrangements
- Coordinated and facilitated executive meetings, including preparing meeting agendas, minutes, and logistics for events and conferences
- Assisted in organizing internal and external functions such as training days, staff meetings, and wellness programs
- Office Operations and Vendor Management:
- Managed the office's day-to-day operations, including overseeing office supplies, equipment, and vendor relationships
- Liaised with external vendors and contractors, ensuring timely and cost-effective delivery of goods and services
- Coordinated facility maintenance, office repairs, and IT-related support, ensuring that equipment was well-maintained and operational
- HR and Compliance Support:
- Assisted in maintaining HR records and compliance documentation, ensuring compliance with organizational policies and external regulations
- Coordinated onboarding tasks for new employees, including preparing onboarding materials, tracking policy acknowledgment, and initiating background checks
- Supported People & Culture initiatives by tracking employee certifications, training schedules, and compliance with industry regulations
- Internal Communication and Employee Engagement:
- Played an active role in enhancing company culture by organizing team-building activities, staff appreciation events, and recognition initiatives
- Assisted in maintaining and updating employee handbooks, policies, and company newsletters to ensure clear and consistent communication
- Provided administrative support for employee satisfaction surveys, ensuring anonymous and accurate data collection
Digital Marketing Coordinator
Moki International
Braeside, VIC, Australia
11.2022 - 11.2022
- Developed and coordinated digital marketing campaigns, including email and social media
- Conducted SEO research, keyword targeting, and campaign reporting
- Designed marketing materials and supported brand consistency online
- Role ended due to company restructuring
Customer Service, Sales Support & Admin Manager
Homedics Australia / The House of Marley
Rowville, VIC, Australia
12.2017 - 10.2022
- Oversaw customer service and administration across multiple brands
- Maintained ecommerce websites, managed social media platforms, and supported marketing campaigns
- Coordinated freight logistics, product samples, and vendor communications
- Assisted GM and sales teams with travel, event prep, and reporting
- Supported HR processes including onboarding, document management, and general office procurement
Store Manager
Suzanne Grae
Ringwood, VIC, Australia
04.2016 - 10.2017
- Managed store operations, visual merchandising, and staff training
- Conducted performance appraisals and ensured KPI targets were met
- Delivered high levels of customer service and team engagement
Administration Assistant
Australian Spa Covers / Ute Covers
Kilsyth, VIC, Australia
11.2013 - 04.2016
- Managed eBay and online orders, maintained databases, and organized shipping logistics
- Assisted production management and provided general administrative support
- Handled customer communication and documentation
Store Manager
Just Jeans
Knox City, VIC, Australia
01.2013 - 10.2015
- Supervised day-to-day store operations, sales strategies, and merchandising
- Managed staff rosters and delivered consistent training and performance coaching
Store Manager
Kmart
Chirnside Park, VIC, Australia
03.2010 - 08.2011
- Oversaw store team scheduling, floor operations, and customer experience
- Assisted with recruitment, onboarding, and team development initiatives
Administration Assistant
Neville Mustica Motors
Cobram, VIC, Australia
01.2002 - 02.2003
- Answered phone and in-person inquiries, managed calendars, and processed correspondence
- Distributed internal mail, assisted with billing, and supported senior management
Education
Year 12 Graduate -
Finley High School
Finley, NSW01.1998
Skills
- Office & Technology
- Microsoft Office Suite (Word, Excel, Outlook, Teams) Canva HRIS Systems (Employment Hero, Elmo)
- Social Media Management Data Entry & Analysis CRM Tools Digital Marketing Coordination
- Communication & Collaboration
- Excellent Verbal & Written Communication Teamwork & Stakeholder Engagement
- Customer Service Excellence Conflict Resolution Interpersonal Relationship Building
- Leadership & Organization
- Leadership & Team Support Process Improvement Project Coordination
- Time Management Multitasking Critical & Analytical Thinking Decision-Making
Timeline
Office Manager / People & Culture Administrator
Breadsolutions
07.2024 - Current
Office Manager / Receptionist
BlueCross
12.2022 - 07.2024
Digital Marketing Coordinator
Moki International
11.2022 - 11.2022
Customer Service, Sales Support & Admin Manager
Homedics Australia / The House of Marley
12.2017 - 10.2022
Store Manager
Suzanne Grae
04.2016 - 10.2017
Administration Assistant
Australian Spa Covers / Ute Covers
11.2013 - 04.2016
Store Manager
Just Jeans
01.2013 - 10.2015
Store Manager
Kmart
03.2010 - 08.2011
Administration Assistant
Neville Mustica Motors
01.2002 - 02.2003
Year 12 Graduate -
Finley High School
Hobbies and Interests
Gym & Fitness | Hiking & Outdoor Adventures | Photography | True Crime Novels, Travel & Exploring Cultures | Beach Days | Family Holidays | Dining & Social Events