Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kelly Cimbaljevic

Caroline Springs,VIC

Summary

Previous business owner with an excellent work ethic, customer service and facility oversight skills, with over 20 years experience. Highly effective customer service skills and the ability to work with people at all levels within an organisation.

Overview

22
22
years of professional experience

Work History

Administration Assistant

Develle Structures
  • Record expenses and maintain accounting records
  • Structural Steel Detailing Quotes
  • Invoicing
  • BAS preparation
  • Xero software
  • Reconciling
  • General office duties
  • Payroll

Guest Services Agent

Virgin Australia
09.2019 - 04.2021
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked with customers to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.

Owner/Director

Instyle Dance Company
02.1999 - 03.2018
  • Managed day-to-day business operations, including administration duties, Invoicing, marketing, personal and interpersonal leadership, overseeing all aspects of the business including creative direction
  • Established, optimised and enforced business policies to maintain consistency and high-quality standards
  • Managed weekly timetable of all classes and teaching staff
  • Apply safe work practice and environment
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delegated and liaised with teaching staff and costume designers
  • Communicated openly with students of all ages and parents
  • Organised performances for theatre shows, shopping centres, corporate events and Foxtel
  • Teaching and choreography for all levels and ages
  • Coached and mentored new owner for 12 months on industry practices, company procedures and software
  • Software used was DanceBiz and Xero
  • Trained and motivated employees to perform daily business functions
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Consulted with customers to assess needs and propose optimal solutions

Education

High School Diploma -

Kurunjang Secondary College
Kurunjang, VIC

Commonwealth Society of Teachers of Dancing
Malvern, VIC

Skills

  • Business administration
  • Business analysis
  • Relationship building
  • Coaching and mentoring
  • Verbal and written communication
  • Staff management
  • Social media marketing and promotions
  • Client account management
  • Recruitment
  • Employee scheduling
  • Customer service
  • Delegation
  • Conflict resolution
  • Staff training/development
  • Effective leader

Hobbies and Interests

Travelling

Dance

Yoga

Timeline

Guest Services Agent

Virgin Australia
09.2019 - 04.2021

Owner/Director

Instyle Dance Company
02.1999 - 03.2018

Administration Assistant

Develle Structures

High School Diploma -

Kurunjang Secondary College

Commonwealth Society of Teachers of Dancing

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Kelly Cimbaljevic