Kelly Cullinane
Wyndham Vale,Australia
Summary
A confident, conscientious, energetic and punctual individual with over 30 years of customer service work experience, which has fine-tuned and enhanced organisation, communication and computer skills. A determined and professional goal orientated outlook. A self starter with a can do attitude. Prioritisation, flexibility, meeting deadlines and teamwork are just a few of the skills I have to offer.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
Work History
Service Advisor/Warranty Manager
Adtrans Truck Centre
05.2021 - Current
- Customer Liaison/Enquiries
- Typing
- Filing
- Cleaning Duties
- Opening/Closing Workshop
- Banking
- Invoicing
- Managing Customer follow up
- Organising Alternative Transport
- Registration of Vehicles
- Fill in Second In Charge
- Complaint Resolution
- Phone Enquiries
- Generating Reports
- Arranging Outside Work/Sublet Invoicing
- Warranty claim submissions
- Obtaining prior work approvals
- First aid officer
Team Leader
Premium Showers & Robes
02.2018 - 05.2021
- Customer Liaison/Enquiries
- Lead a team of six
- Meet monthly KPI’s
- Complaint resolution
- Creating delivery rosters
- Typing
- Managing staff in day to day operation
- Banking
- Marketing
- Generating reports
- Uploading reports
- Run meetings
Territory Manager
Rent For Keeps
02.2016 - 02.2018
- Increase live Data Base
- Meet monthly KPI’s
- Credit Assessments
- Writing applications and agreements
- Typing
- Managing staff in day to day organisation
- Banking
- Marketing
- Generating reports
- Uploading reports
- Repossession of Products
- Organising Shopping Centre Stands
- Complaint Resolution
- Report Recording
Service Advisor
Ballan Holden
07.2013 - 02.2016
- Customer Liaison/Enquiries
- Typing
- Filing
- Cleaning Duties
- Opening/Closing Workshop
- Banking
- Invoicing
- Managing Customer follow up
- Organising Alternative Transport
- Registration of Vehicles
- Fill in Second In Charge
- Complaint Resolution
- Phone Enquiries
- Generating Reports
- Arranging Outside Work/Sublet Invoicing
Service Advisor
Werribee Nissan
01.2010 - 07.2013
- Customer Liaison/Enquiries
- Typing
- Filing
- Cleaning Duties
- Opening/Closing Workshop
- Banking
- Invoicing
- Managing Customer Follow Up
- Organising Alternative Transport
- Registration of Vehicles
- Control New and Used Car Pre Delivery
- Complaint Resolution
- Occupation, Health and Safety Representative
- Phone Enquiries
- Generating Reports
- Travel Arrangements
Reception/Service Advisor/Customer Service Advisor
Peter Davey Toyota
12.2008 - 08.2010
- Customer Liaison/Enquiries
- Typing
- Filing
- Cleaning Duties
- Debtors/Creditors
- Book Keeping
- Banking
- Invoicing
- Managing Customer Follow Up
- Organising Alternative Transport
- Registration of Vehicles
- Control New and Used Car Pre Delivery
- Complaint Resolution
- Data Cleansing
- Phone Enquiries
- Generating Reports
- Travel Arrangements
Mrs. Claus
Werribee Plaza
11.2008 - 12.2008
- Dressing in Full Costume
- Customer Interaction
- Working with Children
- Posing for Photos
- Giving away Gifts
- Acting
- Comforting distressed Children
Shop Supervisor
A Scrappe Angels Heaven
02.2006 - 11.2008
- Customer Liaison
- Update of Database
- Stock Control
- Cash Control
- Opening and Closing Store
- Staff Training, Appraisal and Counselling
- Customer Recommendations
- Telephone Enquiries
- Picking Orders
- Control Online Shop
- Membership Applications
- Banking
- Invoicing
- Refunds
- Teaching Children and Adult classes
Customer Service Officer
Riteway Transport
02.1998 - 12.1999
- Customer Liaison
- Typing
- Regular Communication with External Customers
- Reception Coordination
- Filing
- Pick Ups
- Phone Enquiries
- Update Database
- Radio Assistance
- Assist Staff Members with Typing
- Customer Follow Up
Receptionist/Service Advisor
Rick Wolany Toyota
06.1992 - 12.1997
- Customer Liaison/Enquiries
- Typing
- Filing
- Cleaning Duties
- Debtors/Creditors
- Book Keeping
- Banking
- Quotes
- Invoicing
- Customer Follow Up
- Organising Alternative Transport
- Registration of Vehicles
- Control New and Used Car Pre Delivery
- Complaint Resolution
Cashier
Safeway Supermarket
01.1990 - 05.1992
- Stock Control
- Restocking Shelves
- Customer Liaison
- Refunds
- Productivity Tests
- Cleaning Duties
Education
Course - Integration Aid
Gordon Institute
Geelong06-2007
Diploma -
Scrapbooking
High School -
Deer Park Secondary College
Skills
- Apple Mac
- Microsoft Word
- Powerpoint
- Excel
- Electronic Diaries
- Internet
- Systime
- TRS10
- Pentana
- Salesforce
References
- John Sansaverio, Service Manager, Balan Holden, 0414-181859
- Kylie Kelly, Manager, Premium Showers & Robes, 0411-919100
Computer Proficiencies
Beginner, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced
Other Information
Diploma in Scrapbooking, Successfully Completed an Integration Aid Course, Completed High School at Deer Park Secondary College, Regular Participant in Scrapbooking, Basketball, Taxi service for Children on Committees, Poetry writing, 65 Words per Minute, 98% accuracy, 12,010 with 100% accuracy
Timeline
Service Advisor/Warranty Manager
Adtrans Truck Centre
05.2021 - Current
Team Leader
Premium Showers & Robes
02.2018 - 05.2021
Territory Manager
Rent For Keeps
02.2016 - 02.2018
Service Advisor
Ballan Holden
07.2013 - 02.2016
Service Advisor
Werribee Nissan
01.2010 - 07.2013
Reception/Service Advisor/Customer Service Advisor
Peter Davey Toyota
12.2008 - 08.2010
Mrs. Claus
Werribee Plaza
11.2008 - 12.2008
Shop Supervisor
A Scrappe Angels Heaven
02.2006 - 11.2008
Customer Service Officer
Riteway Transport
02.1998 - 12.1999
Receptionist/Service Advisor
Rick Wolany Toyota
06.1992 - 12.1997
Cashier
Safeway Supermarket
01.1990 - 05.1992
Course - Integration Aid
Gordon Institute
Diploma -
Scrapbooking
High School -
Deer Park Secondary College