Summary
Overview
Work History
Education
Skills
Certification
REFERENCES
Timeline
Generic

Kelly Davies

Bassendean,WA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Travel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Receptionist

Flag Motor Lodge
02.2023 - Current
  • Responded to customer complaints and addressed issues promptly and professionally.
  • Processed group reservations according to standard operating procedures.
  • Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
  • Provided excellent customer service to ensure a positive experience for all hotel patrons.
  • Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
  • Updated computer systems with guest information accurately while maintaining confidentiality of data.
  • Processed payments for guest accounts, accepted cash or credit cards as payment.

Travel Specialist

Bunnik Tours
08.2022 - 12.2022
  • Strategically planned and organized global tours, demonstrating proficiency in direct client interaction and collaboration with travel consultants, airlines, and third-party entities
  • Managed financial transactions and enquiries while operating efficiently as the sole remote consultant based in Perth.
  • Created new accounts for customers using the company's online reservation system.
  • Addressed customer complaints or concerns promptly and efficiently while maintaining a positive attitude.
  • Researched, analyzed and responded to customer inquiries regarding booking hotels, flights, car rentals and other travel-related services.
  • Developed relationships with vendors such as airlines, hotels and rental car companies to ensure competitive rates for customers.

Office Assistant & Marketing Consultant

Solahart Midland and Avon Valley
08.2020 - 07.2022
  • Orchestrated seamless scheduling of work and sales appointments, excelling in debt collection, accounting, and multifaceted marketing initiatives.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided exceptional customer service to clients and visitors.

Travel Advisor

Travel Associates Kalamunda
11.2018 - 11.2019
  • Spearheaded the planning and organization of both personal and business-related travel, managing diverse tasks including banking, filing, phone consultations, accounting, and marketing
  • Exceeded sales goals and KPIs, showcasing dedication and expertise in the travel industry.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Collaborated closely with suppliers in order to negotiate better deals on behalf of clients.

Travel Consultant

Flight Centre Kalamunda
08.2010 - 11.2018
  • Demonstrated exceptional planning skills for personal and business-related travel, adeptly handling banking, filing, phone consultations, accounting, and marketing
  • Achieved remarkable success, surpassing 1.75 Million Consultant as a part-time employee and progressing to a prestigious full-time role with Travel Associates.
  • Used company tools and systems to complete requests.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.

Education

High School Diploma -

Swan View High School
Perth, WA
12-1995

Skills

  • Bookkeeping
  • Travel Coordination
  • Administrative Support
  • Schedule Management
  • Billing and Invoicing
  • Hospitality services
  • Time Management
  • Documentation preparation
  • Exceptional customer service
  • Mentoring and training
  • Retail Sales

Certification

Solahart
  • LF Forklift Truck
  • C Class Australian License

REFERENCES

  • Amber Farley 0434922052
  • Susan Ryan 0426506007

Timeline

Receptionist

Flag Motor Lodge
02.2023 - Current

Travel Specialist

Bunnik Tours
08.2022 - 12.2022

Office Assistant & Marketing Consultant

Solahart Midland and Avon Valley
08.2020 - 07.2022

Travel Advisor

Travel Associates Kalamunda
11.2018 - 11.2019

Travel Consultant

Flight Centre Kalamunda
08.2010 - 11.2018

High School Diploma -

Swan View High School

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Kelly Davies