Xander Deene
Spring Mountain,QLD
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction at Sailsbury-Bp through expert resolution of complex issues and a strong commitment to quality control, as demonstrated at Capilano. Skilled in time management and quality control analysis, I excel in fast-paced environments, ensuring both efficiency and high service standards.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sailsbury-Bp
01.2024 - Current
- Answer questions: Respond to customer questions about products and services via phone, email, chat, or social media
- Resolve issues: Investigate and resolve customer complaints, and escalate complex issues to the relevant departments
- Process transactions: Process orders, invoices, payments, claims, credits, and returns
- Maintain records: Keep accurate records of customer interactions and transactions
- Build relationships: Identify and assess customer needs, and build relationships and trust with customers
- Meet targets: Meet or exceed performance targets, such as call volume and resolution time
- Provide feedback: Provide feedback to management on customer issues, concerns, and trends
- Follow policies: Adhere to company policies and procedures related to customer service
Individual Support Carer
Bundaberg
01.2023 - 01.2024
- Helping care home residents with their personal care which includes getting dressed, washing and eating
- Providing company: chatting and sharing news
- Involvement with writing residents’ care plans
- Providing information to family members regarding the care plan
- Ensuring that the resident’s needs and wishes are met
- Working with other health and social care professionals to provide holistic care
- Recording and reporting essential information in the residents’ daily reports accurately and immediately (communication systems, care and health monitoring, accident and incident reports)
- Administering medication under supervision (as detailed in their individual medication administration record)
- Gently encouraging residents to get involved with recreational activities and hobbies
- Giving feedback to health and social care professionals
Technician
Bundaberg Brew Drinks
Bundaberg
01.2021 - 01.2022
- Full time Brewery Technician – 12 hr shift work
- Ensuring all Health & Safety procedures are followed
- Ensuring Line is functioning at all times
- Knowledge of Machines & Servicing
- Cleaning down of machines and surrounding areas
- Doing regular checks on machines
- Knowledge of safety procedures in the workplace
- Daily programming requirements
Individual Support Worker
Private
Avenell Heights, QLD
02.2020 - 11.2021
- Built strong and trusting rapport with clients and loved ones.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Administered prescribed medications on a timely basis following care plan instructions.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Contributed to case reviews of client status and progress.
- Improved patient outlook and daily living through compassionate care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Followed care plan and directions to administer medications.
Barista
Gloria Jeans
01.2019 - 01.2020
- Knowledge of coffee and other drinks
- Daily Cleaning of store
- Money handling
- Customer service
- Knowledge of safety procedures
Quality Control Technician
Capilano
Richlands, QLD
08.2016 - 05.2019
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Examined samples of raw materials before use in production.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Identified areas of improvement in existing processes to increase efficiency.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
Education
Certificate III -
Individual Support-Sage Education
02.2024
Certificate III -
Child Care
Springfield01.2011
Year 12 Certificate -
Woodcrest College
Springfield01.2005
Skills
- Time management
- Client relations
- Warehousing functions
- Service standard compliance
- Active listening
- Strong teamwork
- Lifting and transferring
- Patient companionship
- Care plan adherence
- Assembly line work
- Production scheduling
- Safety procedures
- OSHA compliant
- Assembly and production
- Safety compliance
- Quality control analysis
References
- Terri Wilkins-Reihana, Section Supervisor, Bundaberg Brew Drinks, 0491341835
- Jackie Ingle, Support Carer, Bundaberg, 0474020243
- Kelly Mengel, Client Support Co-Ordinator, 0458 673 971
Attributes
- Empathy and compassion for people.
- Bubbly and friendly nature
- Honest and reliable
- Excellent communication and team building skills
- Passion for helping people from all walks of life
- Drive to learn new skills and experiences
References
References available upon request.
Timeline
Customer Service Representative
Sailsbury-Bp
01.2024 - Current
Individual Support Carer
Bundaberg
01.2023 - 01.2024
Technician
Bundaberg Brew Drinks
01.2021 - 01.2022
Individual Support Worker
Private
02.2020 - 11.2021
Barista
Gloria Jeans
01.2019 - 01.2020
Quality Control Technician
Capilano
08.2016 - 05.2019
Certificate III -
Individual Support-Sage Education
Certificate III -
Child Care
Year 12 Certificate -
Woodcrest College
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