Kelly Edwards
Ipswich
Summary
Professional with extensive experience in managing customer relationships, enhancing loyalty, and driving repeat business. Demonstrated ability to maintain accurate records related to employee attendance and payroll while effectively negotiating vendor contracts to ensure timely delivery of goods and services. Proven track record in monitoring budgets and expenditures to achieve cost-effectiveness without compromising quality standards. Skilled in conducting staff meetings to identify areas for improvement and implementing strategies that increase customer satisfaction and compliance with industry regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Walloon Bakery
Walloon
06.2023 - Current
- Managed customer relationships to enhance loyalty and drive repeat business.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
Qualified Chef
Wild desert
Roma
06.2022 - 06.2023
- Resolved customer complaints regarding food quality or service issues.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Stored foods correctly using correct storage containers and labelling systems.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Adhered to budget guidelines when purchasing ingredients and equipment.
Head Chef
Walloon Hotel
Walloon
04.2018 - 05.2022
- Ordered food supplies from vendors to maintain adequate stock levels.
- Created weekly work schedules for kitchen personnel based on anticipated business volume.
- Maintained accurate records of inventory, sales, labor costs, and other operational costs.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Coordinated with suppliers to negotiate favorable prices on bulk purchases of food items.
- Organized special events such as banquets or catering services when required.
- Addressed customer complaints promptly and professionally while maintaining high standards of customer service.
Education
High School Diploma -
Kilcoy High
Kilcoy11-1996
Skills
- Customer relationship management
- Vendor negotiation
- Budget monitoring
- Staff training
Certification
- Qualified chef
- Food safety supervisor
- First aid
- CPR
- RSA
- RSG
- Fire safety
Timeline
Manager
Walloon Bakery
06.2023 - Current
Qualified Chef
Wild desert
06.2022 - 06.2023
Head Chef
Walloon Hotel
04.2018 - 05.2022
High School Diploma -
Kilcoy High