Summary
Overview
Work History
Education
Skills
Education Certifications
References
Timeline
Generic

Kelly El-Jarid

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front Desk

The story Centre
10.2023 - 12.2023
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Streamlined front desk operations for improved efficiency and guest experience.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Managed reservations system effectively, minimizing mix-ups and overbookings.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Senior Merchendicher

Prolife Foods
07.2019 - 12.2023
  • Executed daily operations of Stock assistant delivering top quality customer Service
  • Help restock stand for daily routine,
  • Day to Day help customers with their enquires in locating a certain product,
  • Making sure the stand was clean
  • Maintain the rotation of stock,
  • Take weekly Portable Data Terminal PDT inventory,
  • Help with product placement,
  • Able to make quick decisions, training new Staff members,
  • Organising roster and supervising a team of 14 staff member,
  • Able to work across and engage in the flexibility of retail hours.

Cafe All-Rounder

Cafe 323
10.2018 - 07.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Opening and closing the cafe
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Collecting Money
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Education

Certificate III - Business Administration

Foundation Education
Bowen Hills, QLD
10.2024

Certificate III - Nutrition

Learning Online
Melbourne, VIC
10.2024

High School Diploma -

Veiwbank Secondary College
Viewbank Vic
12.2000

Skills

  • Customer Service
  • Highly Motivated
  • Training & Coaching
  • Problem Solving
  • PDT Inventory
  • Team Building
  • Relationship Building
  • Customer Focus
  • Regulatory Compliance
  • Sales & Marketing
  • Time management
  • Adaptability and flexibility

Education Certifications

  • Victorian Certificate of Education, Viewbank Secondary School, 2000
  • Certificte in 3 Commercial Kitchen, 2015
  • Certificate 3 in Bussiness Administration, current
  • Certificate in Nutrition, current
  • Certificate in Sports Nutrition, current
  • Working with Children

References

  • Elizabeth Langone, 0404010352, Former supervisor Prolife Foods
  • Alan Tyter, 0401460099, Owner cafe 323
  • Philip Turner, 0422674729, Proprietor Harvey Norman - Whyalla

Timeline

Front Desk

The story Centre
10.2023 - 12.2023

Senior Merchendicher

Prolife Foods
07.2019 - 12.2023

Cafe All-Rounder

Cafe 323
10.2018 - 07.2019

Certificate III - Business Administration

Foundation Education

Certificate III - Nutrition

Learning Online

High School Diploma -

Veiwbank Secondary College

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Kelly El-Jarid