Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Kelly Fairhall

Bairnsdale

Summary

With a strong work ethic and customer-oriented approach I have been able to successfully manage Whispers Lingerie for over 20 years. Enhanced client satisfaction through exceptional service and personalized care, leading to long lasting client relationships that drove repeat business and referrals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Owner/Operator

Whispers Lingerie
04.2005 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained staff members in mastectomy and breast prothesis fittings.
  • Enhanced client comfort by providing personalized and compassionate care during mastectomy and breast prothesis fittings.

Beauty Therapist

Ella Bache
09.2011 - 03.2013
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Sales Assistant/Manager

Whispers Lingerie
04.2000 - 04.2005
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Utilised advanced measuring techniques for precise Breast Prothesis fitting assessments, delivering optimal results for clients.
  • Enhanced patient comfort by providing personalized and compassionate care during fittings.

Education

Certificate IV - Mental Health

TAFE Gippsland
Traralgon, VIC
07-2025

No Degree - Provide First Aid

TAFE Bairnsdale
Bairnsdale
02-2025

Diploma - Beauty Therapy

Grenadi School of Design And Beauty
Bairnsdale, VIC
07-2011

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Strong work ethic
  • Customer-oriented

Certification

  • Certified Mastectomy/Breast Prothesis Fitter
  • Working with Childrens Check - current
  • Provide First Aid - current

Interests

  • Yoga
  • Enjoy the outdoors and adventures
  • Snowboarding
  • Mindfulness practises

Timeline

Beauty Therapist

Ella Bache
09.2011 - 03.2013

Owner/Operator

Whispers Lingerie
04.2005 - Current

Sales Assistant/Manager

Whispers Lingerie
04.2000 - 04.2005

Certificate IV - Mental Health

TAFE Gippsland

No Degree - Provide First Aid

TAFE Bairnsdale

Diploma - Beauty Therapy

Grenadi School of Design And Beauty

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Kelly Fairhall