Kelly Farrawell
Summary
•After completing a Bachelor Social Science majoring in Criminology amongst other Community service qualifications I gained employment in my current role as a Community corrections officer.
Due to needing to relocate back to the Newcastle area I am seeking employment within the community service sector.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Community Corrections Officer
Department Community And Justice
09.2023 - Current
- Managed high caseloads efficiently by utilizing strong organizational skills and time management techniques to prioritize tasks effectively.
- Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.
- Conducted home visits as part of routine monitoring activities, verifying residence information and assessing living environments for potential risks.
- Actively participated in professional training sessions and workshops to continuously enhance knowledge and expertise within the field of community corrections.
- Ensured compliance with state policies and procedures by staying up-to-date on regulatory changes affecting community corrections operations.
- Implemented crisis intervention strategies during critical incidents involving offenders or their families, prioritizing safety while seeking resolution.
- Collaborated with community partners to create a network of support services for offenders under supervision, fostering successful reintegration into society.
- Improved public safety by conducting thorough assessments of offenders and making appropriate recommendations for community-based supervision.
- Conducted risk assessments to determine the level of supervision required for each offender, adjusting case plans accordingly to ensure optimal outcomes.
- Maintained accurate case records, ensuring timely documentation of all interactions with offenders, service providers, and other relevant parties.
Administrative Officer
McDonalds Automotive
09.2021 - 08.2023
- Answered phone promptly and directed incoming calls
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
AIN Aged Care
Woolgoolga Aged Care
08.2006 - 03.2008
- Assist in the delivery of patient personal care
- Skilled at working independently and collaboratively in a team environment.
- Participated in ongoing training opportunities, staying up-to-date on best practices within aged care policy and legislation
- Documentation and report writing
AIN Aged Care
Leighton Nursing Home
10.2003 - 03.2006
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
- Provided companionship during recreational activities, enhancing social engagement for residents within the facility.
- Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing assistant field.
- Organized and managed patient charts and files.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Process Worker
Steggles
09.1998 - 03.2002
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Weighed and measured items to prevent waste and meet quality standards.
Customer Service Officer
Kmart
04.1989 - 01.1994
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Counted cash drawers and deposits, stocktake and completed any opening or closing task
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Criminology
University of Newcastle
Newcastle, NSW06.2023
Skills
Case management
High Interpersonal Skills
Computer Proficient
Problem solving skills
Report writing
Preparation of court reports
Assessment and case planning
Teamwork and Collaboration
Highly organised with
exceptional time management
Ability to work independent or
within a team
Interviewing skills
Customer service
Certification
Certificate 3 Aged Care
Certificate 4 Community service
Diploma Community service
Current First aid certificate
Additional Information
I am willing to undertake any additional training to enhance my professional development and skills beneficial to my employer
Timeline
Community Corrections Officer
Department Community And Justice
09.2023 - Current
Administrative Officer
McDonalds Automotive
09.2021 - 08.2023
AIN Aged Care
Woolgoolga Aged Care
08.2006 - 03.2008
AIN Aged Care
Leighton Nursing Home
10.2003 - 03.2006
Process Worker
Steggles
09.1998 - 03.2002
Customer Service Officer
Kmart
04.1989 - 01.1994
Bachelor of Science - Criminology
University of Newcastle
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