Kelly Fichardt

Company Overview: Virgin Money, ME Bank, BOQ Specialists

In this role, I took ownership of delivering proactive and innovative recruitment services across multiple sectors within the BOQ Group, including Retail Banking, Business Banking, and Group functions

I became an expert in the BOQ Group recruitment and onboarding processes, ensuring stakeholders interacted seamlessly with the functions

Key Responsibilities:

• Recruitment Expertise: Guided internal stakeholders through the recruitment process, ensuring efficiency and alignment with business needs
• Delivered on the recruitment strategy to drive talent acquisition for current and future needs
• Employer Branding: Promoted the BOQ Group's Employee Value Proposition (EVP) and Employer Branding to the market, enhancing the company's reputation as an employer of choice, especially for high-demand roles
• Candidate Experience: Delivered an exceptional experience for candidates-both successful and unsuccessful-through the process, embodying the company's values of empathy, integrity, and making a difference
• Operational Excellence: Worked with leadership to identify and implement improvements in attraction, sourcing, selection, and assessment methods, optimizing recruitment strategies to meet the evolving needs of the business
• Continuous Improvement: Contributed to ongoing improvements in recruitment systems, processes, and tools, leveraging internal feedback to drive change
• Talent Pipelining & Succession Planning: Conducted proactive talent pipelining and supported succession planning efforts within the organization
• Vendor Management: Managed relationships with third-party vendors, ensuring performance metrics and KPIs were met, while adhering to SLAs
• Recruitment Marketing: Contributed to the development and delivery of marketing initiatives to increase BOQ Group's attractiveness as an employer across multiple brands
• Strategic Consultation: Advised senior management on significant staffing, sourcing, and recruitment strategies, providing best-fit solutions to the business
• Cost Efficiency: Focused on lowering cost per hire, reducing time to fill, and improving retention rates through streamlined recruitment practices
• Training & Development: Contributed to the creation and update of recruitment assessment tools, training programs, and online resources to support best practices
• Compliance & Trends: Ensured up-to-date knowledge of recruitment trends, labour laws, and legislative changes, consulting on their implications for the business
• Collaboration: Worked closely with the People & Culture team to deliver on strategic objectives, maintaining strong relationships across key stakeholder groups
• Virgin Money, ME Bank, BOQ Specialists

• Consulting, Candidate Sourcing and Administration
• Actively marketing the services offered by Hallis to the client by means of business development, formal presentations, advertising and networking
• Marketing job vacancies to attract suitable candidates and grow current database
• Effective networking either telephonic, face-to-face or utilizing internet media e.g
• Linked In, Seek Talent
• Business Development
• Setting up appointments with new and existing clients
• Maintaining the highest level of service to new and existing clients
• Client development and coaching
• Candidate development and coaching
• Client and candidate liaison daily
• Achieving and exceeding set sales targets
• Sourcing of candidates by means of advertising, networking and relationship building
• Selection of suitable candidates to match client's specific needs
• Referring candidates resumes to clients either face-face or via e-mail
• Interviewing of candidates
• Conducting Assessment Centre's
• Panel Interviews

• Consulting, Candidate Sourcing and Administration
• Actively marketing the services offered by Mansell Taylor Consulting to the client by means business development, formal presentations, advertising and networking
• Marketing job vacancies to attract suitable candidates and grow current database
• Effective networking either telephonic, face-to-face or utilising internet media e.g
• Linked In
• Business Development
• Setting up appointments with new and existing clients
• Maintaining the highest level of service to new and existing clients
• Client development and coaching
• Candidate development and coaching
• Client and candidate liaison on a daily basis
• Achieving and exceeding set sales targets
• Sourcing of candidates by means of advertising, networking and relationship building
• Selection of suitable candidates to match client's specific needs
• Referring candidates resumes to clients either face-face or via e-mail
• Interviewing of candidates
• Updating of resumes, clients and candidate files
• Obtaining references on candidates
• Processing all temporary and permanent job orders
• Completing and checking of temporary and permanent placements
• Updating weekly reports for management
• Networking with branches on a regular basis

• Consulting, Candidate Sourcing and Administration
• Actively marketing the services offered by Hamilton James and Bruce to the client by means of business development, formal presentations, advertising and networking
• Marketing job vacancies to attract suitable candidates and grow current database
• Effective networking either telephonic, face-to-face or utilising internet media e.g
• Linked In
• Business Development
• Setting up appointments with new and existing clients
• Maintaining the highest level of service to new and existing clients
• Client development and coaching
• Candidate development and coaching
• Client and candidate liaison on a daily basis
• Achieving and exceeding set sales targets
• Sourcing of candidates by means of advertising, networking and relationship building
• Selection of suitable candidates to match client's specific needs
• Referring candidates resumes to clients either face-face or via e-mail
• Interviewing of Financial and Accounting candidate
• Updating of resumes, clients and candidate files
• Obtaining references on candidates
• Processing all temporary and permanent job orders
• Completing and checking of temporary and permanent placements
• Updating weekly reports for management
• Networking with branches on a regular basis

Responsibilities:

• Sales Development
• Telephonic/e-mail follow up with database contacts to ensure receipt of promotional material to develop stronger relationships
• Visit key agencies within the community to further promote Career Keys employment and training programs to benefit agency/customers
• Achieve key market penetration throughout the year
• Tracing, tracking and enquiry response in agreed time frames
• Generate, implement and monitor new and existing marketing plans for all sectors within the organisation and more specifically for each course and training program
• Ensure that all marketing and promotional campaigns are implemented
• Achieve agreed enrolment and sales targets in each course, program and range of products
• Develop key industry contacts/networks to drive sales targets
• Develop and maintain a database appropriate for each course/program and region which tracks enrolment numbers and promotional activities
• Develop marketing and promotional materials such as flyers, brochures, posters, newsletter articles, email bulletin and newspaper advertisements and distribute to identified database contacts and key catchment zones
• Develop and maintain a manual and electronic file of work instructions for all sales and marketing activities/promotional materials
• Manage the receptionist to ensure that customer service assisting with sales enquires, performance and work-flow/output are achieved within agreed time frames and standards
• Manage internal customer service relations to achieve desired outcomes
• Management of administration system, forms and record management
• Management of archiving procedures and maintenance
• Provide weekly report to management team of activities undertaken, evaluation of effectiveness and recommendations for continuous improvement in relation to sales and marketing
• Weekly review/planning meeting with Management
• Participate in team, management and project meetings as required
• Invoicing and receipting of payments
• Management of the Community Fridge
• Requesting quotations and gaining approval from Management when necessary
• Placing orders and documenting thereof
• Ad hoc graphic design of marketing material
• Other duties as required by management from time to time
• Effective communication and reporting to management and stakeholders as requested
• Wesley Mission

• Consulting, Candidate Sourcing and Administration
• Actively marketing the services offered by Tower Group to the client by means of telesales, formal presentations and advertising
• Marketing job vacancies to attract suitable candidates and grow current database
• Cold Calling
• Setting up appointments with potential and current clients
• Maintaining the highest level of services to existing and new clients
• Client development and coaching
• Providing counselling on Labour Relations Acts to clients and candidates
• Liaison with clients, assignees and candidates-daily
• Achieving and exceeding set targets
• Telemarketing to new and existing clients
• Sourcing of candidates by means of advertising
• Selection of suitable candidates to match client's specific needs
• Referring candidate's CV's to clients either face-face or via e-mail
• Interviewing of Office Support Candidates up to Junior Management
• Updating of CV's and client's files
• Reference and criminal checking of applicants when required
• Processing all temp orders
• Completing and checking of temp orders
• Updating weekly reports for management
• Networking with branches on a regular basis
• Johannesburg

Mining, Training, Recruitment

• Taking calls and accurate messages
• Drawing up quotations for clients
• Typing various documents
• Filing - computerized and manual
• Payment of temp wages on a weekly basis
• Event Management
• Ordering stationery when required
• Dealing with queries and grievances
• Stock Taking
• Handling Petty Cash
• General banking
• Handling all foreign exchange banking
• Data capturing
• Evaluation staff performance
• Setting up final assessments and rewrites
• Dealing with various queries and grievances
• Marking assessments and evaluations
• Handling all digital equipment
• Diary Management
• Sourcing of candidates by means of advertising
• Selection of suitable candidate CV's to match client's specific needs
• Setting up interviews with candidates
• Handling all reference checking for each candidate selected
• Liaising with candidates via e-mail and telephone
• Filing - computerized and manual
• General ad hoc office administration
• Mining, Training, Recruitment