Kelly Foote
Rockingham,WA
Summary
I am a highly motivated and proactive senior recruitment specialist, with over 9 years industry experience.
Excellent communication skills and business acumen - consistently meeting deadlines, organisational expectations, and delivering on vision. A strong track record of recruiting top talent. A results-oriented people’s person, with expertise in all facets of recruitment, from volume to “hard to fill” roles. I succeed by utilising strong interpersonal skills, resilience, and a growth mindset, combined with an empathetic, and honest approach.
Overview
23
23
years of professional experience
Work History
Talent Experience Consultant
Public Trust
Auckland - New Zealand , Auckland
04.2022 - 12.2023
- Developed and implemented innovative strategies for improving customer experience.
- Assisted in the design of customer feedback surveys to identify areas of improvement.
- Conducted research on customer service trends and best practices.
- Developed training programs for staff members to ensure they are equipped with the necessary skills required to deliver excellent customer service experiences.
- Developed and implemented recruitment strategies to identify qualified candidates.
- Researched industry trends related to recruitment practices and best practices in order to remain competitive in the market place.
Talent Acquisition Consultant
ASB
11.2021 - 04.2022
- Stakeholder engagement and management; building and fostering relationships with a range of stakeholders from EGM’s, GM’s to People Managers - providing them with strong sourcing strategies
- Leading full end to end recruitment of a large and varied portfolio – covering the contact centre, direct channels, rural, small business and commercial banking
- Employee due diligence management - ensuring all necessary identification and documentation is attained and all new and existing hires have the required background checks, such as AML, Ministry of Justice and previous employee verification etc., before commencing employment
- Drafting of permanent, fixed term and secondment contracts – adding collective employee agreements where necessary - seeking hiring manager’s approval
- Uploading all files for new employees, to trigger systems access and ID.
Talent Acquisition Partner
The Warehouse Group Limited.
03.2019 - 11.2021
- Working within an agile environment, my role consists of full end to end recruitment, for a wide range of business units, such as Finance, Marketing, Property, Human Resources, with an emphasis on the Contact Centre and Distribution centre space
- Partnering with key stakeholders on their recruitment needs, understanding how their team dynamic, function and vacancy requirements, play a part in the success of the company
- Assessment Centre: Design and execution of assessment centres/ plan, tailored and specific to the various role/team requirements
- Full ‘hands on’ facilitation and organisation of assessment centres, followed by high volume recruitment
- Creating and implementing a range of sourcing strategies to meet market and stakeholder’s brief
- Training, coaching, and supporting leaders on recruitment practices and decision making
- Full recruitment cycle from the initial brief to negotiating offers
- Embracing and understanding agile methodologies and ways of working
- High volume recruitment for three Contact Centre sites, on a solo basis
- Outplacement support and guidance, such as CV 1:1 meeting
- Being the touch point and support to our onsite recruiter in our South Island Distribution Centre
- Stakeholders management, building and maintain relationships with a wide range of leaders
- Key achievements: Consistently delivering on a large volume of varied vacancies
- Introducing a new more robust recruitment process, from sourcing, screening, assessment centres to reference checking etc., which is still proving to be a much more efficient and successful strategy
- Gaining ‘buy in’ from reluctant leaders, for the new recruitment process, which is now common practice
- Consistent successful peak recruitment for our Auckland and Customer Care team (contact centre) Year on year, filling vacancies faster and at an earlier time to previous year, helping the team to be better prepared for peak period increase
- By introducing new recruitment idea’s such as assessment centres
- Without use of agency spend
- 50 FT employees total acquired 2020
- Being part the redesign team, that led teams through business change and transformation
- Effectively bought recruitment back in house, from a long agency agreement, for our South Island Distribution Centre.
Recruitment Consultant
Chandler Macleod
03.2016 - 03.2019
- Timely and efficient recruitment process of all assignments attained
- Taking a thorough brief from line mangers – understanding their company, team, and intricacies of role required
- Advertising - creating effective advertising campaigns
- Sourcing candidates - from own and company talent pools, LinkedIn, referrals, head hunting when needed and seek back end
- Reviewing CVs, replying to unsuccessful candidates, screening, arranging initial and client stage interviews
- Back ground checks of candidates, including visa and right to work, credit checks ( if role requires) references checks coupled with verification of referees provided
- Ensuring all legal requirements met
- Business development, from formulating a strong business plan to proactively gaining opportunities from new and existing clients
- Building talent pool, of both passive and active candidates
- Key achievements: Built and maintained strong internal and external relationships allowing me to better understand all departments and client’s needs and how they operate
- Consistently met business plan KPI’s and targets
- Met monthly sales budgets.
Recruitment Consultant
Michael Page International - Auckland
05.2015 - 01.2016
- Responsible for full end-to-end recruitment process
- Creating recruitment strategies for clients and candidates
- Cold calling new and existing clients
- Managing an effective call cycle
- Prospecting and getting in front new clients
- Writing engaging adverts
- Creating sourcing strategies
- Phone screening and meeting with a high volume of candidates
- Full candidate management, from sourcing, arranging interviews, conducting references, offer management and on boarding
- Utilising all platforms to ensure clients are given the most comprehensive sourcing strategy, which include, data base, internal, external referrals, market mapping, adverts, proactive searching via Seek, linked in etc
- Admin duties, ensuring candidate and client notes and information are correct and up to date
- Key achievements: Generated revenue with in my first quarter, with a hard to fill role
- Was top 5% in the office, for halving the time to place a candidate
- Met monthly and weekly KPI numbers
- Effectively managed a large call cycle of clients
- Built up a strong data base of candidates.
Recruitment and Sales/ Concession Manager
BALENCIAGA-HARVEY NICHOLS-KNIGHTS BRIDGE LONDON
09.2012 - 11.2014
Sales manager and London Recruitment Manager
SANDRO PARIS ((London based))
06.2009 - 09.2012
ASSOCIATE MANGER
GAP CLOTHING (LONDON)
10.2007 - 12.2008
REGIONAL MANAGER
PAGANI
01.2001 - 01.2007
Education
NCEA Level 3 -
01.2000
Skills
- Proficient in MS Office Suite and Client Relationship Management (CRM) databases
- Strategic Thinking
- Workshop Facilitation
- Campaign Management
- Succession Planning
- Diversity and Inclusion Initiatives
Timeline
Talent Experience Consultant
Public Trust
04.2022 - 12.2023
Talent Acquisition Consultant
ASB
11.2021 - 04.2022
Talent Acquisition Partner
The Warehouse Group Limited.
03.2019 - 11.2021
Recruitment Consultant
Chandler Macleod
03.2016 - 03.2019
Recruitment Consultant
Michael Page International - Auckland
05.2015 - 01.2016
Recruitment and Sales/ Concession Manager
BALENCIAGA-HARVEY NICHOLS-KNIGHTS BRIDGE LONDON
09.2012 - 11.2014
Sales manager and London Recruitment Manager
SANDRO PARIS ((London based))
06.2009 - 09.2012
ASSOCIATE MANGER
GAP CLOTHING (LONDON)
10.2007 - 12.2008
REGIONAL MANAGER
PAGANI
01.2001 - 01.2007
NCEA Level 3 -
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