Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelly Forbes

Cranbourne,VIC

Summary

Reliable Support Worker offering a 2 year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated Disability Support Worker trained in mobility assistance, personal hygiene support and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Support Worker

Independant
Bayside Suburbs, VIC
11.2022 - Current
  • Assisted clients with personal care, such as showering and dressing.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Organised leisure activities for clients in the community.
  • Provided emotional and practical support to vulnerable adults.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Referred involved parties to needed community resources.
  • Evaluated and addressed individual client needs and concerns.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Acted as role model for clients by exhibiting positive behaviors.

Remedial Massage Therapist

Self Employed
South East Suburbs, Vic
10.2004 - Current
  • Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
  • Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
  • Assessed client needs and developed treatment plans based on their individual conditions.
  • Performed deep tissue massages, trigger point therapy, myofascial release techniques, lymphatic drainage and other specialized modalities.
  • Educated clients about the benefits of massage therapy and how it can help improve overall well-being.
  • Maintained detailed records of each client's treatment plan, progress notes and any changes in condition.
  • Monitored client responses to treatments and adjusted accordingly to ensure maximum benefit.
  • Built strong rapport with clients by providing a safe space for open communication and trust.
  • Managed bookings efficiently while ensuring availability for new or existing clients.
  • Conducted intake assessments to identify areas of concern before beginning treatment sessions.
  • Demonstrated knowledge of anatomy, physiology, pathology and contraindications associated with massage therapy.
  • Followed established protocols for infection control including sanitation procedures between appointments.
  • Ensured all safety regulations were met during each session as per company standards.
  • Adhered to professional standards of practice such as maintaining confidentiality at all times.
  • Maintained cleanliness of work area according to health department guidelines.
  • Upheld professionalism in appearance and demeanor when interacting with colleagues and clients.
  • Ordered supplies as needed for efficient operations within the clinic setting.
  • Attended continuing education seminars or workshops related to massage therapy.
  • Participated in marketing activities such as attending community events or creating promotional materials.
  • Provided advice on lifestyle modifications that could enhance the effects of massage therapies received.
  • Responded promptly to customer inquiries via phone or email regarding services offered.
  • Utilized various types of equipment such as hot stones, foam rollers or bolsters during treatments.
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Personalized massage services to craft customized sessions.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
  • Maintained impeccable records for business administration and financial management purposes.
  • Cleaned table and space between appointments to protect client health.
  • Organized and maintained full schedule of appointments with clients of different ages and physical needs.
  • Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
  • Reviewed client medical histories to inform treatment planning.
  • Researched new products and therapy modalities to increase service offerings.
  • Consulted with physiotherapists, chiropractors, physicians and psychologists to develop client treatment plans.
  • Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
  • Provided therapeutic massage treatments to clients with chronic pain, injuries and other physical ailments.

Swim School Manager and Kids in Gym Co-ordinator

Freeway Way Sports Centre
Dandenong, Vic
01.2005 - 11.2009
  • Developed, implemented and monitored swim lesson plans for all ages and abilities.
  • Organized, scheduled and supervised staff of lifeguards, instructors and coaches.
  • Monitored daily operations to ensure safety protocols were followed.
  • Ensured proper maintenance of pool equipment and facilities.
  • Provided training in customer service, safety procedures and other operational processes to new hires.
  • Inspected facility regularly to identify any potential hazards or risks.
  • Communicated with parents regarding student progress and feedback.
  • Created marketing campaigns to increase the number of participants in swim classes.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Maintained records of attendance, payments, instructor assignments and program registrations.
  • Developed relationships with local schools, clubs and organizations to expand outreach efforts.
  • Analyzed data from past programs to identify areas for improvement.
  • Oversaw the recruitment process for new staff members.
  • Assessed performance of instructors on a regular basis to ensure quality instruction.
  • Ordered supplies necessary for running the swim school operations efficiently.
  • Managed [Timeframe] aquatic staff meetings and in-service trainings to mentor team members.
  • Maintained pool, pump room and environment, adhering to standards in safety, cleanliness and appearance.
  • Planned and implemented special events to draw in new members and boost revenue.
  • Delegated work to staff, setting priorities and goals.
  • Scheduled and coordinated events and activities.
  • Planned programs of events or schedules of activities.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Planned, organized or led exercise routines for kids to experience exercising in a Gym.
  • Assessed the physical condition of equipment used during activities in order to ensure its proper functioning before use.
  • Planned and coordinated daily activities for children aged 5-12 to ensure a safe, stimulating and enjoyable environment.
  • Monitored the progress of each child's development through regular assessments.
  • Ensured that all necessary health and safety protocols were being followed at all times.
  • Developed creative lesson plans tailored to meet the needs of individual students according to their age group.
  • Communicated regularly with parents on their child's performance, providing updates and responding to inquiries or concerns.
  • Researched various resources available for use during activities in order to provide an enriching experience for kids.
  • Created fun games and activities based on different themes related to fitness, health & exercising.

Crowd Controller & Front of House Reception

Chasers Nightclub
Malvern, Vic
08.2001 - 11.2008
  • Provided a safe and secure environment for patrons in the venue.
  • Enforced applicable laws, regulations and policies to ensure safety of patrons, staff and property.
  • Intervened in situations as necessary to maintain order and protect people from harm.
  • Monitored patron behavior to identify potential issues before they escalated into incidents.
  • Assessed threats, risks and hazards in the area and took appropriate action to mitigate them.
  • Performed regular patrols of premises to monitor activities, detect suspicious behaviour and report any breaches of security protocols.
  • Conducted investigations into incidents on site, wrote detailed reports with recommendations for corrective actions.
  • Responded quickly and calmly to emergency situations such as fights or medical emergencies.
  • Collaborated with other departments such as fire services or police when needed.
  • Managed queues at entry points ensuring fast access for guests while maintaining security standards.
  • Escorted visitors around the venue if required by management.
  • Identified individuals who had consumed excessive amounts of alcohol or were causing disruption, escorted them out of the premises accordingly.
  • Kept up-to-date with relevant legislation regarding crowd control duties.
  • Maintained accurate records of all incidents that occurred within the premises.
  • Reported unusual and illegal activity on premises to prevented injury, incidents and crimes.
  • Screened visitors and stowed away weapons and prohibited items.
  • Resolved conflicts and restrained patrons from getting into fights.
  • Administered crowd control and broke up disturbances without appearing threatening or intimidating.
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Verified IDs for legal age prior to admission into premises.
  • Refused admission to known troublemakers.
  • Inspected each person to check for weapons or contraband before entering premises.
  • Maintained high levels of alertness throughout shifts.
  • Greeted customers and provided exceptional customer service.
  • Performed cash handling duties such as operating the point of sale system, processing credit cards, taking payments from customers, making change, and reconciling daily sales receipts.
  • Provided friendly conversation with patrons to create an inviting atmosphere.
  • Resolved any customer complaints in a professional manner while ensuring their satisfaction.

Customer Service Officer

victorian aquatic industry council
Boronia, Vic
12.2001 - 03.2003
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Assisted customers with placing orders for products and services.
  • Identified potential opportunities to upsell products or services to customers.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Monitored inventory levels of products available for sale to customers.
  • Updated internal databases with new account information as needed.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Managed daily operations of the Customer Service Department.
  • Collaborated with other departments within the organization on various projects.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Processed payments and updated balances and customer totals.

Reception & Sales

Fernwood Fitness Centre
Carlton, Vic
10.2001 - 11.2002
  • Answered incoming calls, took messages and transferred calls to the relevant department or personnel.
  • Created and maintained filing systems for both hard copy documents and electronic files.
  • Managed all incoming mail, distributed it accordingly and processed outgoing mail.
  • Maintained a clean reception area by tidying up furniture, restocking stationary supplies and ordering new items when necessary.
  • Scheduled appointments for clients using an online calendar system.
  • Processed invoices for suppliers, checked accuracy of data before submitting payments.
  • Provided administrative support to other departments within the organisation as required.
  • Updated customer database with accurate contact information and notes on interactions with customers.
  • Monitored office supplies inventory levels ensuring adequate stock at all times.
  • Ensured that health and safety regulations were adhered to throughout the office environment.
  • Provided customer service support as needed in order to resolve any inquiries or complaints from members.
  • Created a welcoming environment by greeting new members upon arrival at the gym.
  • Promoted membership packages through various forms of social media platforms such as Twitter, Instagram and Facebook.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Swim Instructor

Beaconsfeild Swim school
Beaconsfeild, Vic
05.2000 - 12.2001
  • Provided swimming instruction to individuals and groups of all ages.
  • Organized lesson plans according to the individual needs of students.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
  • Instructed participants on water safety rules and regulations.
  • Ensured that swimmers followed pool rules and regulations at all times.
  • Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • Taught basic survival skills such as floating, treading water, emergency exits from the pool.
  • Attended staff meetings and training sessions related to teaching methods and safety practices.

Cafe Supervisor

Pebbles Cafe
Cranbourne, VIC
02.1997 - 02.1999
  • Supervised staff in providing excellent customer service to patrons.
  • Ensured efficient operation of café according to health and safety regulations.
  • Managed inventory, ordering supplies as needed.
  • Monitored staff performance, providing feedback and guidance when necessary.
  • Resolved customer complaints promptly and professionally.
  • Trained new employees on operational procedures and policies.
  • Enforced sanitation protocols among kitchen staff.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Education

Level 2 - Senior First Aid

Accredited First Aid Courses
Doncaster, VIC
08-2023

Quality And Safeguards Modules

NDIS Commission
Online
06-2023

Diploma - Remedial Massage

Eastern Health Training
Cranbourne, VIC
06-2006

Certificate IV - Massage Therapy

Eastern Health Training
Cranbourne, VIC
07-2003

Certificate IV - Sport And Recreation

Australian Vocational Training & Employment
Online
05-2003

Certificate II - Security (Guarding)

Australian Institute of Public Safety
Online
03-2001

Austswim Teacher of Swimming & Water Safety

Austswim
Boronia, VIC
10-2000

Certificate II - Security (Crowd Control)

Australian Institute of Public Safety
Ongerup, WA
05-2000

Certificate II - Hospitality

Casey Tafe
Dandenong, VIC
03-1998

Skills

  • Emotional Support
  • Daily living assistance
  • Meal Planning and Preparation
  • Behavioral support
  • Personal care assistance
  • Mobility Assistance
  • Skill Development
  • First-aid and CPR
  • Troubleshooting
  • Recreational Activities
  • Documentation abilities
  • Budgeting and financial management
  • Business Management
  • Administrative Procedures
  • Massage Therapy
  • Stress management techniques
  • Relaxation Techniques
  • Prenatal Massage
  • Sports Massage

Certification

  • Working with Childrens Check License July 2023

References

References available upon request.

Timeline

Support Worker

Independant
11.2022 - Current

Swim School Manager and Kids in Gym Co-ordinator

Freeway Way Sports Centre
01.2005 - 11.2009

Remedial Massage Therapist

Self Employed
10.2004 - Current

Customer Service Officer

victorian aquatic industry council
12.2001 - 03.2003

Reception & Sales

Fernwood Fitness Centre
10.2001 - 11.2002

Crowd Controller & Front of House Reception

Chasers Nightclub
08.2001 - 11.2008

Swim Instructor

Beaconsfeild Swim school
05.2000 - 12.2001

Cafe Supervisor

Pebbles Cafe
02.1997 - 02.1999

Level 2 - Senior First Aid

Accredited First Aid Courses

Quality And Safeguards Modules

NDIS Commission

Diploma - Remedial Massage

Eastern Health Training

Certificate IV - Massage Therapy

Eastern Health Training

Certificate IV - Sport And Recreation

Australian Vocational Training & Employment

Certificate II - Security (Guarding)

Australian Institute of Public Safety

Austswim Teacher of Swimming & Water Safety

Austswim

Certificate II - Security (Crowd Control)

Australian Institute of Public Safety

Certificate II - Hospitality

Casey Tafe

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