Summary
Overview
Work History
About me
I will happily provide references on request.
Timeline
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Kelly Fynmore

Geelong,VIC

Summary

Proven leader with a track record of enhancing customer satisfaction and increasing sales at Johnny Bigg.

Excelled in relationship building, team coaching, and strategic sales initiatives, leading the store to its first million-dollar revenue.

Skilled in inventory management and adept at fostering customer loyalty through exceptional service and product knowledge.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as dedicated to genuine customer relationship building to ensure satisfaction.

Independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Retail Manager

Johnny Bigg
11.2019 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Developed and executed promotional campaigns to increase foot traffic during off-peak hours.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
  • Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Followed trends and suggested enhancements to both challenge and refine company's product offerings.
  • Enhanced store sales by cross-selling and upselling related products to clients based on their needs and preferences.
  • Connected and engaged with customers to understand styling needs by asking the right questions being genuine and showing compassion.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
  • Built long-lasting customer relationships through attentive service and consistent followups.
  • Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
  • Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
  • Demonstrated expert knowledge of various fabrics, garment construction techniques, and proper care instructions when assisting clients with purchases.
  • Increased client satisfaction by providing personalized styling advice and product recommendations.
  • Resolved customer issues promptly, turning potential negative experiences into positive ones that fostered repeat business.
  • Consistently ranking in the top 10 sellers in Victoria over my time with the company.
  • Leading the store into becoming a million dollar grade store for its first time since opening.
  • Recognised as senior leader conducting reviews of other teams identifying opportunities in staffing and and other stores in my region.

Store Manager

Betts Group
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

About me

I am a married mum of 2 school age children my husband is the main parent in my house that allows me to work fulltime/ weekend.

I enjoy socialising and family time love being with my pets shopping and fashion.

Before children I previously worked in customer service related roles including a receptionist for a car insurance claims office, a call centre operator with data entry and telecomunications rep in store sales.

I will happily provide references on request.

Thankyou for your Time

Timeline

Retail Manager

Johnny Bigg
11.2019 - Current

Store Manager

Betts Group

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Kelly Fynmore