KELLY GARBUTT
Lesmurdie,Australia
Summary
Experienced professional in front office/showroom operations with a track record of efficiently managing high-volume environments. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Demonstrates strong analytical, communication, and teamwork skills, quickly adapting to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
33
33
years of professional experience
Work History
Administration and Receptionist
Go2Storage
12.2020 - 12.2022
- Company Overview: Mandurah self storage
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted new clients with sign up, securing paperwork completion and updating records
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, scanning and invoicing.
- Organized, maintained and updated information in computer databases.
Admin & Receptionist, Membership sales, Group fitness and Personal Trainer
Feel Good Fitness Beginners
05.2018 - 12.2020
- Company Overview: Mandurah
- Mandurah
- Confirmed appointments, communicated with clients, and updated client records.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Co-ordinated group fitness programs, ran multiple daily sessions and one on one personal training.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Personal Trainer and HIIT Group Fitness Instructor
Final Fitness
02.2018 - 05.2020
- Company Overview: Mandurah
- Mandurah
Showroom Sales Consultant
Craft Decor
08.2016 - 04.2018
- Company Overview: Mandurah
- Mandurah
- Identified opportunities for custom solutions based on each client''s unique needs; provided personalized recommendations that led to increased sales conversions.
- Participated in ongoing professional development, staying informed of industry trends and best practices to enhance sales performance and customer satisfaction.
- Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
- Managed inventory effectively, keeping track of stock levels and replenishing when necessary to avoid shortages.
- Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
- Coordinated special orders for customers, ensuring timely delivery while maintaining clear communication throughout the process.
- Assisted in maintaining a visually appealing showroom, ensuring proper display of products for easy access and viewing.
- Prioritized helping customers over completing other routine tasks in store.
Garden Centre Shop Assistant
Mitre 10
01.2016 - 12.2016
- Company Overview: Halls Head
- Halls Head
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Managed inventory levels effectively, reducing waste and ensuring availability of popular items.
- Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
- Maintained a healthy and organized inventory by timely restocking and proper care of plants.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
Showroom Sales Representative
Bathroom Decor and Tiles
01.2014 - 12.2014
- Company Overview: Albany
- Albany
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Receptionist and Office Administration
Best Western
01.2012 - 12.2012
- Company Overview: Albany Motel and Apartments
- Albany Motel and Apartments
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Waitress/Kitchen Hand
Whalers Galley Cafe’
01.2011 - 12.2011
- Company Overview: Albany
- Albany
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Attended a barista course to enhance coffee making skills.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Merchandising and Optus Pre-paid Marketing
Creative Activation Field Marketing
01.2010 - 12.2010
Mental Health Support Worker
Great Southern Personnel
01.2010 - 12.2010
- Company Overview: Albany (GSP)
- Albany (GSP)
Real Estate Sales Representative
Joss Harman & Assoc Real Estate Agency
01.2006 - 12.2006
- Company Overview: Albany
- Albany
Waitress/Kitchen Hand
The Lions Den Cafe’
01.2003 - 12.2003
- Company Overview: Denmark
- Denmark
Showroom/Office Assistant and Deliveries
Pro-portions Furnishings
01.1998 - 12.1998
- Company Overview: West Perth
- West Perth
Receptionist
McMahon Real Estate Co
01.1996 - 12.1996
- Company Overview: West Perth
- West Perth
Receptionist
Time Conti Sheffield Real Estate
01.1991 - 12.1991
- Company Overview: West Perth
- West Perth
Receptionist/Office Assistant
Parker Agencies Fashion Agency
01.1990 - 12.1990
- Company Overview: Perth
- Perth
Education
Bachelor of Science - Nutrition and Food Science
LaTrobe University
Melbourne, VIC12-2025
Provide First Aid and CPR -
St John Ambulance WA
12.2020
Yoga Diploma -
Centre of Excellence
12.2019
Certificate III & IV - Fitness
Australian Institute of Personal Trainers
12.2017
Certificate III - Community Services Work
Great Southern Institute of Tafe
Albany, WA12.2009
Certificate IV - Mental Health Work (Non clinical)
Great Southern Institute of Tafe
Albany, WA12.2009
Certificate III - Aged Care
Great Southern Institute of Tafe
Denmark, WA12.2008
Certificate II - Information Technology
Great Southern Institute of Tafe
Denmark, WA12.2007
Certificate IV - Property (Real Estate)
Real Estate Institute of Western Australia (REIWA)
12.2006
Certificate III - Music
Great Southern Institute of Tafe
Denmark, WA12.2001
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office Administration
- Professional Demeanor
- Documentation And Reporting
- Microsoft Office
Volunteer Experience
- Shop Volunteer, The Environment Centre, Denmark
- TAFE Field Placement, Aged Care Assistant, Denmark Hospital Day Centre
Timeline
Administration and Receptionist
Go2Storage
12.2020 - 12.2022
Admin & Receptionist, Membership sales, Group fitness and Personal Trainer
Feel Good Fitness Beginners
05.2018 - 12.2020
Personal Trainer and HIIT Group Fitness Instructor
Final Fitness
02.2018 - 05.2020
Showroom Sales Consultant
Craft Decor
08.2016 - 04.2018
Garden Centre Shop Assistant
Mitre 10
01.2016 - 12.2016
Showroom Sales Representative
Bathroom Decor and Tiles
01.2014 - 12.2014
Receptionist and Office Administration
Best Western
01.2012 - 12.2012
Waitress/Kitchen Hand
Whalers Galley Cafe’
01.2011 - 12.2011
Merchandising and Optus Pre-paid Marketing
Creative Activation Field Marketing
01.2010 - 12.2010
Mental Health Support Worker
Great Southern Personnel
01.2010 - 12.2010
Real Estate Sales Representative
Joss Harman & Assoc Real Estate Agency
01.2006 - 12.2006
Waitress/Kitchen Hand
The Lions Den Cafe’
01.2003 - 12.2003
Showroom/Office Assistant and Deliveries
Pro-portions Furnishings
01.1998 - 12.1998
Receptionist
McMahon Real Estate Co
01.1996 - 12.1996
Receptionist
Time Conti Sheffield Real Estate
01.1991 - 12.1991
Receptionist/Office Assistant
Parker Agencies Fashion Agency
01.1990 - 12.1990
Provide First Aid and CPR -
St John Ambulance WA
Certificate III & IV - Fitness
Australian Institute of Personal Trainers
Certificate III - Community Services Work
Great Southern Institute of Tafe
Certificate IV - Mental Health Work (Non clinical)
Great Southern Institute of Tafe
Certificate III - Aged Care
Great Southern Institute of Tafe
Certificate II - Information Technology
Great Southern Institute of Tafe
Certificate IV - Property (Real Estate)
Real Estate Institute of Western Australia (REIWA)
Certificate III - Music
Great Southern Institute of Tafe
Bachelor of Science - Nutrition and Food Science
LaTrobe University
Yoga Diploma -
Centre of Excellence
Similar Profiles
Luke Van Den BosLuke Van Den Bos
Mechanical Supervisor & Leading Hand at ProgrammedMechanical Supervisor & Leading Hand at Programmed
Julien CombaudJulien Combaud
Assistant Head Chef at nazzarAssistant Head Chef at nazzar
Pacome De Salve VilledieuPacome De Salve Villedieu
Fast Food Worker at Dominos Pizza Inc.Fast Food Worker at Dominos Pizza Inc.
OLIVIA CLEAVEROLIVIA CLEAVER
Administration Assistant/ Receptionist at The Appleton SchoolAdministration Assistant/ Receptionist at The Appleton School
Charlotte WebbCharlotte Webb
Administration Assistant/Receptionist at Arcadia CareAdministration Assistant/Receptionist at Arcadia Care