Kelly Gentle
Caversham ,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Business Improvement and Systems Offer
City Of Swan
07.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Analyst
City Of Swan
07.2019 - 06.2022
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Project Lead
City Of Swan
02.2017 - 06.2019
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Produced quality standards, checklists, report templates, and processes.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Developed standard operating procedures and document workflows to drive current and future processes.
Education
Year 12 -
Swan View Senior High School
Swan View, WA12.2005
Skills
- Improvement Orientation
- Professional Relationships
- Understanding Customer Needs
- Customer Relations
Accomplishments
- Achieved system replace project by introducing Emvibe to Swan Active.
Timeline
Business Improvement and Systems Offer
City Of Swan
07.2022 - Current
Business Analyst
City Of Swan
07.2019 - 06.2022
Project Lead
City Of Swan
02.2017 - 06.2019
Year 12 -
Swan View Senior High School
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