Kelly Gray

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Generated new business with marketing initiatives and strategic plans.
• Collaborated with marketing team to create and execute marketing plan to generate awareness new products.
• Reached out to potential customers via telephone, email, and in-person inquiries. Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Compiled required documentation to keep contracts compliant.
• Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.

• Manage team of four employees, overseeing hiring, training, and professional growth of employees.
• Onboarding and training new consultants and assuring a high level of customer service as standard with all staff.
• Setting tasks, sales targets for all staff, monitoring day to day activities, and performance.
• Consistently exceed sales and business goals through effective task prioritization and great work ethic.
• Promote high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Organise and manage travel information and sales event logistics and operations.
• Created marketing strategies to deliver travel functions, ensuring return on investment and positive outcome for key stakeholders.
• Continuously look for opportunities within the community and greater Brisbane to promote travel, and grow the business.
• Solve complex time sensitive problems.
• Monthly financial reporting to Queensland State Travel Manager.

• Consistently achieved and exceeded sales target.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel bookings.
• Efficiently coordinated international and domestic travel arrangements, including airfares, cruise and coach tours bookings as well as hotel and rental car reservations ensuring seamless customer experience
• Proficient in both Sabre and Galileo
• Expert at using online booking portals such as Polar online, GoCCL, APT, Scenic to efficiently manage reservations and streamline the booking process.
• Reconcile bank statements daily cash banking and EFTPOS, air ticket and insurance statements.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Resolved financial inconsistencies through collection of outstanding fees and management of refunds.

Achievements

2019 RACQ Management Essentials Course

2017 RACQ Travel Consultant of the year (top sales and compliance) and Highest Sales with APT

2016 RACQ 3rd Place Consultant of the year and Top Compliance award

• Make professional, accurate travel arrangements for clients while providing excellent customer service.
• Achieved and exceeded sales targets
• Reconcile daily cash banking and EFTPOS
• Assist with training of new staff and trainees.

Achievements

Promoted to future team leader in 2007