Kelly Grenfell

• Arrange all aspects of travel for a wide range of customers.
• Completed payments through varying payment methods, and handled sensitive information with professionalism and confidentiality.
• Provided exemplary customer service to new and existing clients, which helped build a strong and loyal client base.
• Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.
• Provided exceptional support throughout the entire travel process, from initial enquiry to post-trip followup.
• Staying current on industry trends and destination updates, ensuring accurate and relevant information for clients.
• Regularly engaged in all aspects of managing a small business, including financial reports and reconciliations, marketing, accounts payable/receivable, etc.

• Arrange all aspects of travel for a wide range of customers.
• Completed payments through varying payment methods, and handled sensitive information with professionalism and confidentiality.
• Offered exemplary customer service to new and existing clients, which helped build a strong and loyal client base.
• Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.
• Provided exceptional support throughout the entire travel process, from initial enquiry to post-trip followup.
• Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.

Moved to Cranbourne as a Consultant in 2013, and was promoted to Assistant Manager shortly after.

• Oversaw daily operations to ensure performance, quality, and service standards were met.
• Developed strong working relationships with staff, ensuring a positive work environment.
• Monitored all daily banking, ensuring accuracy and minimizing discrepancies.
• Mentored and trained junior staff members in all aspects of travel sales as well as customer service.
• Regularly reached KPI's for sales and service both personally and as a team.

• Organized trips for individual, family and business travellers.
• Built strong relationships with clients through exceptional communication and personalized service.
• Regularly worked towards and met monthly KPI's
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Handled sensitive information with professionalism and discretion.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.