Kelly GU
Brisbane,QLD
Summary
Hospitality professional with expertise in customer service and rigorous cleaning procedures that enhance health and safety. Recognized for creating a welcoming atmosphere for guests while leading cleaning operations to meet industry standards. Committed to improving service quality and operational performance in high-volume environments, ensuring guest satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hyatt
Shanghai, Shanghai
01.2018 - 03.2018
- Facilitated check-in and check-out processes for guests efficiently.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Provided comprehensive information about hotel amenities and services.
- Collaborated with team members to improve overall guest experiences.
- Delivered personalized service to foster a welcoming atmosphere.
- Promoted customer satisfaction through knowledgeable and friendly assistance.
Restaurant Receptionist
Yum Cha
Brisbane, QLD
12.2025 - 01.2026
- Welcomed guests and managed reservations at a busy dining establishment.
- Maintained cleanliness and organization of reception area during peak hours.
- Handled customer inquiries and provided menu information promptly.
- Resolved any customer complaints professionally, efficiently and in accordance with company policy.
Project Coordinator
China State Construction Engineering Corporation
Jinan, Shandong
07.2021 - 07.2025
- Facilitated meetings to discuss project updates and address concerns among stakeholders.
- Organized documentation for project proposals and compliance requirements to ensure accuracy.
- Negotiated with suppliers to secure necessary resources and materials for projects.
- Submitted project deliverables to clients while consistently adhering to quality standards.
- Interpreted spoken communication during meetings and conferences for diverse audiences, enhancing clarity.
Education
Master of Arts - Foreign Linguistics
University of Jinan
Jinan, Shandong07-2021
Bachelor of Arts - Business English
University of Jinan
Jinan, Shandong07-2018
Skills
- Customer relationship management
- Attention to detail
- Multilingual capabilities
- Efficient collaboration
- Documentation accuracy
- Project coordination
- Reporting skills
- Contract coordination
- Cleaning procedures
- Physically strong
- Cleaning and sanitation
- Hospitality service expertise
Languages
English
Full Professional
Portuguese
Professional
Mandarin
Native/ Bilingual
Timeline
Restaurant Receptionist
Yum Cha
12.2025 - 01.2026
Project Coordinator
China State Construction Engineering Corporation
07.2021 - 07.2025
Customer Service Representative
Hyatt
01.2018 - 03.2018
Master of Arts - Foreign Linguistics
University of Jinan
Bachelor of Arts - Business English
University of Jinan