Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Hicks

Mildura

Summary

I wish to seek employment in the Customer Service & Pest Control Industry, to utilise the 20+ years’ professional experience, knowledge & skills, which I have successfully gained working in this Industry.

My work is of the highest priority, offering reliability, flexibility & my willingness to do any task required to get the job done safely & efficiently.

I am very determined, highly motivated, hardworking & have an enthusiastic, positive & and can-do attitude.

I am a dedicated, hands on experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

I excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

I am a detail-oriented individual with exceptional communication and project management skills, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

I am successful at improving operations through efficiency updates, cost control strategies and profit management optimization.

I enjoy new challenges & work well under pressure, in faced paced, high demand workplaces.

I understand the importance of being driven to work together to achieve the success of business.


Overview

27
27
years of professional experience
1
1
Certification

Work History

Cafe Assistant

Sunraysia Institute of Tafe SuniTAFE
03.2023 - Current
  • Customer Service
  • Cafe Assistant
  • Coffee Barista
  • Front of House
  • Catering for Functions
  • Food Safety Handling
  • Food Preparation
  • Stock Control / Ordering Supplies
  • Supervisor / Staff Training
  • Cash Handling / Accounts Reconciliation
  • Open & Close of Business
  • General Cleaning Services
  • Working In a team environment in a face paced business

Cafe Assistant / Barista / Customer Service

Southie’s Cafe
09.2022 - 02.2023
  • Cafe Assistant / Customer Service
  • Coffee Barista
  • Food Safety Handling / Preparation
  • Stock Control / Ordering Supplies
  • Cash Handling / Accounts Reconciliation
  • Open & Close of Business
  • General Cleaning Services
  • Working In a team environment in a face paced business

Postal Services Officer

Australia Post
09.2022 - 02.2023
  • Australia Post & Retail Customer Service
  • Processing Australia Post Services
  • Including Parcel Services, Sorting Outgoing & Incoming Mail & Parcels, Financial Services, Processing Customers Bills & Accounts, Ordering Postage Supplies & Stock, Customer ID Verification and Daily Cash Up Balancing & Reporting.
  • Cafe Assistant / Customer Service
  • Coffee Barista
  • Food Safety Handling / Preparation / Stock Control / Ordering Supplies
  • Cash Handling / Accounts Reconciliation
  • Open & Close of Business
  • General Cleaning Services
  • Working In a team environment in a face paced business

Cleaning Supervisor

Complete Cleaning Services
01.2019 - 12.2022
  • Business Owner
  • Residential & Commercial Cleaning Services.
  • Manage BNB Property Cleaning
  • General Cleaning Services
  • End of Lease Cleaning

Cleaning Manager / Head Housekeeper

Your Stay BNB Property Management
09.2021 - 09.2022
  • BNB Property Management
  • Supervised & Managed Employee's
  • Ensure High Cleaning Standards
  • Staff Rosters, Processing Timesheets & Payroll
  • Hiring New Staff, Training & Assessment
  • Ordering Stock & Materials
  • Stock Rotation & Quality Control
  • Dealing with Suppliers, Creditors & Debitors
  • Linen Supply & Management
  • Comply Occupational Health & Safety Standards
  • Customer Relations & Service
  • Time Management & Complying with Strict Time frames in a faced paced busy environment.

Catering Assistant & Cleaner

Kinross Wolario College
04.2020 - 09.2021
  • Catering Assistant
  • Food Preparation
  • Food Service
  • General Cleaning
  • Kitchen Hand
  • Stock Control
  • Ordering Supplies
  • Food Safety & Hygiene
  • Catering All Meals for 'Qty #360 Boarding Students at Various Schools

Bar Attendant / Waitress / Barista / Reception / Cleaner

The Oriana Restaurant & Accomodation
09.2019 - 03.2020
  • Motel, Restaurant, Bar, Reception, Kitchen, Pool & Garden Area.
  • Customer Service, Time Management, Cash Handling, Reports, Communications, Promotions, Health & Safety Procedures

Bar Attendant / Waitress / Barista / Reception / Cleaner

The Oriana Restaurant & Accomodation
09.2019 - 03.2020
  • Cleaner /House Keeper - Motel Room Change Overs, Arrivals & Departures. Full Cleaning Duties, Linen, Room Service and General Maitenance requirements carried out in a 49 Room Accommodation

Truck Delivery Driver

Linfox & Woolworths Supermarket
01.2019 - 06.2019
  • Delivering Online Grocery Orders for Woolworth's Supermarket to Residential & Commercial, Customer Interaction & Service, Driving Refrigerated Truck, Travelling & delivering Locally & Surrounding towns Customer Relations, Phone, Verbal & Written Communications, Faced Paced Busy Environment, Time Management.

Waitress / Kitchen Hand

The Railway Hotel
08.2018 - 01.2019
  • Customer Service, Food Preparation, Ordering & Stock Control, General Cleaning, Money Handling / Reconciliation, Open & Close Restaurant

Office Admin Manager / Payroll & Accounts Manager

Trevor Hicks Pest Control
01.1998 - 12.2018
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Increased sales through effective marketing strategies and targeted promotions.
  • Promoted business with effective sales and marketing strategies.
  • Generated marketing materials such as brochures, ads and commercials.
  • Designed and executed all of company's marketing plans.
  • Increased revenue by identifying upsell opportunities and presenting tailored solutions to clients.
  • Developed comprehensive strategies for clients, resulting in improved business performance and increased revenue.
  • Increased revenue through effective sales strategies and cross-selling additional services to clients.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Administration / Office Supervisor & Manager / Director

Hicks Family Ent. Trevor Hicks Building / Rentals / Pest Control
01.1998 - 12.2018
  • Accounts Payable/Receivable
  • Budgets and financial reports
  • Cash flow budgets and forecasts
  • Staff Rosters, Supervision & Management
  • Process Timesheets & Payroll
  • Sales & Marketing

Administration / Office Supervisor & Manager / Director

Hicks Family Ent. Trevor Hicks Building / Rentals / Pest Control
01.1998 - 12.2018
  • Reception duties, phone and face to face.
  • Internal and external communication
  • Generating leads through networking and relationship development
  • Liaising with Solicitors, Councils, Banks and other stake holders
  • Sales, Quotations and Customer Service
  • Debt collection
  • Word processing
  • Emails
  • General Office procedures
  • Property management for up to 25 Rental Investment Properties

Bar Attendant / Waitress

Great Western Hotel
01.2018 - 07.2018
  • Customer Service, Bar Attendant, Waitress, Cleaner, Hotel Accommodation Administration, Kitchen Hand, Food Preparation, Customer Relations, Shift Supervisor.
  • Keno, TAB, Poker Machine Payouts & Record Keeping, Money Handling & End of Shift Reconciliation

Office Manager

Fred J Potters & Son Funeral Directors
04.2006 - 04.2016
  • Business Management
  • Administration
  • Creditors & Debitors
  • Accounts Payable & Receivable
  • Business Growth & Development
  • Organise funeral arrangements and services.
  • Submit paperwork and legal documents to state officials
  • Organise and manage catering for funerals
  • Government contract tenders
  • BAS & Tax preparation
  • Stock purchasing and ordering
  • Liaising with Councils, NSW Police and Allied Health Services
  • Handling Government contracts for the Far West Region

Process Officer

Polymetals Mining P/L
06.2011 - 05.2012
  • Loader/IT, Bobcat/Skidsteer, Forklift Operations
  • Occupational First Aid - Apply Senior First Aid, Administration of Analgesic Gases
  • Hazard Identification, Incident reporting, JSA job safety analysis
  • Workplace inspection audits
  • Handling of hazardous substances
  • Basic repairs and maintenance of equipment
  • Gold room - Electrowinning downloads. Smelting & Pouring gold bars

Education

Certificate III - Hospitality

Sureway Skills
01.2017

RSA / RCG Certificate - undefined

Liquor & Gaming NSW
01.2022

Provide First Aid - HLTAID003

Verto
01.2020

Work Safely In The Construction Industry - undefined

01.2020

Certificate II - Senior First Aid

Australian Safety
01.2012

Certificate IV - Frontline Management

Australian Business Apprenticeship Centre
01.2003

Skills

  • Highly Motivated & Driven Hard Worker, Positive & Willing Attitude
  • I am an enthusiastic Team Worker, who is very Reliable & Honest
  • I have great Time Management & Customer Service skills
  • I am fit, work well in Face Paced Environments and I always maintain a very clean workplace I strive to grow, learn and be better, to take pride in ensuring I am efficient, productive and my work is of high standards

Certification

  • Australian Manual Drivers Licence Valid until 22 Apr 2027
  • VIC Volunteer WWC Check Valid until 17 Sep 2027
  • NSW Volunteer WWC Check Valid until 18 May 2025
  • Liquor & Gaming NSW RSA/RCG Issued by NSW Government
  • Foprklift LF Licence (SA) from Australian Safety and Learning Systems Finished 2012
  • Front End Loader IT: Bucket, Jib & Forks LL Licence (SA) from Australian Safety and Learning Systems Finished 2012
  • Skidsteer / Bobcat LS Licence (SA) Australian Safety Finished 2012

Timeline

Cafe Assistant

Sunraysia Institute of Tafe SuniTAFE
03.2023 - Current

Cafe Assistant / Barista / Customer Service

Southie’s Cafe
09.2022 - 02.2023

Postal Services Officer

Australia Post
09.2022 - 02.2023

Cleaning Manager / Head Housekeeper

Your Stay BNB Property Management
09.2021 - 09.2022

Catering Assistant & Cleaner

Kinross Wolario College
04.2020 - 09.2021

Bar Attendant / Waitress / Barista / Reception / Cleaner

The Oriana Restaurant & Accomodation
09.2019 - 03.2020

Bar Attendant / Waitress / Barista / Reception / Cleaner

The Oriana Restaurant & Accomodation
09.2019 - 03.2020

Cleaning Supervisor

Complete Cleaning Services
01.2019 - 12.2022

Truck Delivery Driver

Linfox & Woolworths Supermarket
01.2019 - 06.2019

Waitress / Kitchen Hand

The Railway Hotel
08.2018 - 01.2019

Bar Attendant / Waitress

Great Western Hotel
01.2018 - 07.2018

Process Officer

Polymetals Mining P/L
06.2011 - 05.2012

Office Manager

Fred J Potters & Son Funeral Directors
04.2006 - 04.2016

Office Admin Manager / Payroll & Accounts Manager

Trevor Hicks Pest Control
01.1998 - 12.2018

Administration / Office Supervisor & Manager / Director

Hicks Family Ent. Trevor Hicks Building / Rentals / Pest Control
01.1998 - 12.2018

Administration / Office Supervisor & Manager / Director

Hicks Family Ent. Trevor Hicks Building / Rentals / Pest Control
01.1998 - 12.2018

RSA / RCG Certificate - undefined

Liquor & Gaming NSW

Provide First Aid - HLTAID003

Verto

Work Safely In The Construction Industry - undefined

Certificate II - Senior First Aid

Australian Safety

Certificate IV - Frontline Management

Australian Business Apprenticeship Centre

Certificate III - Hospitality

Sureway Skills
Kelly Hicks