Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Kelly Hohua

Queensland,QLD

Summary

Dynamic manager with a proven track record at Mycar Tyre and Auto, excelling in team leadership and customer service. Skilled in KPI monitoring and vehicle maintenance, I effectively resolved complex inquiries while fostering strong relationships. My attention to detail and communication abilities drove significant improvements in operational performance.

Overview

6
6
years of professional experience

Work History

Manager

Mycar Tyre and auto
Victoria Point
02.2023 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Led a team of 6 employees, ensuring high productivity and excellent customer service.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored worker skills and training to correctly delegate assignments for maximum performance.
  • Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.

Service Advisor

Euro Aus Performance
Capalaba
06.2022 - 02.2023
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Greeted customers and addressed their needs in a professional manner.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Retail Sales Associate

Auto barn
Cannon Hill
11.2021 - 06.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

Assistant Manager

Bob Jane
Coorparoo
07.2020 - 11.2021
  • Maintained up-to-date knowledge of company products and services.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.

Tyre Fitter

Bob Jane
Carina
01.2020 - 04.2020
  • Managed with little supervision. Insured customer satisfaction. Performed repairs and maintenance on tyres
  • Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
  • Inspected tires on customer vehicles to report mechanical defects.
  • Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.

Tyre Fitter

Nitro crew Wheels and Tyres
Wynnum, Australia
06.2019 - 07.2020
  • Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
  • Inspected tires on customer vehicles to report mechanical defects.
  • Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.

Education

Certificate - Light Automotive

Work Skills
01-2025

Level 3 Automotive mechanic -

WINTEC
Hamilton, New Zealand
12.2018

Year 9 - Year 12 -

Hamilton Girls High School
Hamilton, NZ
12.2011

Skills

  • Full Car License
  • Hoist Management
  • Maintain skin
  • Knowledge of vehicle parts
  • Microsoft Office (Excel, Word, PowerPoint)
  • General vehicle maintenance
  • Personal care
  • Use of tyre machines
  • Communication and customer service
  • Attention to detail
  • Ability to understand and follow exact safety and cleanliness procedures
  • Able to maintain a positive working relationship with customers, team members, and leadership
  • Parts ordering
  • Customer relationship management
  • Effective communication
  • Team leadership
  • Professionalism

Hobbies and Interests

  • Supporting my family
  • Helping others
  • Automotive mechanics
  • Fashion

References

  • Damien Krywenko, regional manager, Mycar, 0428918774
  • Ricky Summner, Manager, Bob Jane Coorparoo, 0484006071
  • Chris Clarke, owner/manager, Euro Aus Performance, Capalaba, 041-214-1712

Timeline

Manager

Mycar Tyre and auto
02.2023 - Current

Service Advisor

Euro Aus Performance
06.2022 - 02.2023

Retail Sales Associate

Auto barn
11.2021 - 06.2022

Assistant Manager

Bob Jane
07.2020 - 11.2021

Tyre Fitter

Bob Jane
01.2020 - 04.2020

Tyre Fitter

Nitro crew Wheels and Tyres
06.2019 - 07.2020

Certificate - Light Automotive

Work Skills

Level 3 Automotive mechanic -

WINTEC

Year 9 - Year 12 -

Hamilton Girls High School

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Kelly Hohua