Kelly Hossack
Summary
Enthusiastic and reliable Projects Administrator, eager to contribute to team success through hard work, attention to detail and excellent organisational skills.
I am skilled in working under pressure and adapting to new situations and challenges and I am motivated to learn, grow and excel in a full time position that offers professional challenges.
I have a self-motivated, mature and tenacious nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.
Overview
15
15
years of professional experience
Work History
Projects Administrator
UON Pty Ltd
01.2023 - 02.2024
- Proven successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours.
- Co-ordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication and updates on projects and client labour requirements.
- Labour hire recruitment and management for major clientele contracts.
- Approved and managed timesheets, scheduling of rosters and various site onboarding requirements.
- Recognised and allocated training requirements of team.
- Coordinator for department's vendor onboarding requests.
- Self-motivated, with a strong sense of personal responsibility, as well as being passionate about learning and committed to continual improvement.
- Work well in a team setting, providing support and guidance.
Retail Store Manager
Rockwear
09.2022 - 12.2022
- Manage store visual merchandising, maintenance, rostering and purchasing functions.
- Oversee employee performance and train team members in successful strategies to meet operational and sales targets.
- Offer hands-on assistance to customers, assessing needs whilst maintaining knowledge of consumer preferences.
- Maintain customer satisfaction with quick and professional handling of product queries or returns.
- Coach employees to handle complicated issues and difficult customers.
Co-ordinator
Officeworks
03.2022 - 09.2022
- Coordinate quality service delivery across multiple departments, inspiring, coaching and leading a team.
- Demonstrating people leadership, conflict resolution and safety management.
- Carry out day-day-day duties accurately and efficiently including reports, banking and audit requirements.
- Working flexible hours; night, weekend, and holiday shifts including assuming responsibility for the running of the entire store.
- Experience working to KPI's and budgets.
Retail Assistant
Officeworks
07.2011 - 03.2022
- Championed a busy and fast paced printing department that requires separate stock taking and ordering systems.
- Oversaw daily operations and logistics in warehouse, including forklift and machinery operations.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders, gift card activations and promote campaigns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported loss prevention goals by adhering to merch protection standards, completing stock in transit and NIL stock reports and displaying non-replenished items to clear through before they were added to shrinkage.
Bar and Restaurant Waitress
Wanneroo And Kingsley Taverns
01.2009 - 06.2011
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Cert IV - Veterinary Nursing
Open Colleges TAFE
Correspondence05.2020
Cert III - Education Support
Open Colleges - International Child Care College
Correspondence04.2014
Skills
- Computer literacy
- HRW License (LF)
- Manual Car licence
- Meeting Facilitation
- Operations Support
- Database Entry
- Proficient in INX & ERMS systems
- Client Relationships
- Scheduling and Calendar Management
- Courteous with Strong Service Mindset
- Travel Management
- Flexible and adaptable
- Self-Motivated
- Dependable and Responsible
Timeline
Projects Administrator
UON Pty Ltd
01.2023 - 02.2024
Retail Store Manager
Rockwear
09.2022 - 12.2022
Co-ordinator
Officeworks
03.2022 - 09.2022
Retail Assistant
Officeworks
07.2011 - 03.2022
Bar and Restaurant Waitress
Wanneroo And Kingsley Taverns
01.2009 - 06.2011
Cert IV - Veterinary Nursing
Open Colleges TAFE
Cert III - Education Support
Open Colleges - International Child Care College
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