Kelly Hughes
Blue Mountains,NSW
Summary
Dedicated and compassionate professional with 2 years of experience in the community sector. Proven track record of making a positive impact on the lives of individuals and communities through client-centered support and advocacy. Skilled in case management, program development, and fostering strong partnerships with local services. Possesses a deep understanding of the diverse needs and challenges faced by community members, with a commitment to promoting inclusivity and cultural sensitivity. Adept at creating tailored support plans and linking clients to supplementary services to achieve holistic well-being and positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Employment Consultant
Salvation Army - Employment Plus
06.2022 - Current
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Interviewed clients and administered skills assessments to determine employability.
- Developed job leads in order to increase placements.
- Proofread and edited clients' resumes to improve interview chances.
- Managed caseloads of up to 200 monthly clients in search of gainful employment.
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Forged relationships with employers to gain insight into job openings and career opportunities
- Reviewed, tracked and coordinated employment referrals.
- Assisted 60 clients with job placement.
Employment Consultant
APM
12.2021 - 06.2022
- Interviewed clients and administered skills assessments to determine employability.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Managed caseloads of up to 150 monthly clients in search of gainful employment.
- Developed job leads in order to increase placements.
- Reviewed, tracked and coordinated employment referrals.
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews
- Developed job leads in order to increase placements
- Reviewed, tracked and coordinated employment referrals
Administration Officer Level 3
NSW Health
07.2021 - 12.2021
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, or special requests.
- Monitored and updated employee database and managed scheduling for team.
- Standardized office structures and processes to promote collaboration and increased performance.
- Reduced recordkeeping errors by precisely record information correctly.
- Implemented improved processes for data extraction with less errors and faster processing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Personal Carer
Volunteer Work
10.2014 - 11.2018
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted clients with daily living needs to maintain self-esteem and general wellness
Education
Diploma - Leadership And Management
TAFE NSW
Online Digital12.2024
Diploma - Youth Services
TAFE NSW
Wollongong, NSW10.2023
Certificate III - Security Officer
Alpha Beta College
Parramatta, NSW10.2019
Certificate III - Medical Administration
Western Sydney Tafe
Penrith, NSW06.2008
Skills
- Employment Recordkeeping
- Decision Making
- In-Person and Telephone Interviewing
- Employment Data Tracking
- Equal Employment Opportunity (EEO)
- Planning Skills
- Tracking Client Progress
- Procedure Compliance
- Microsoft Office
- Regulatory Requirements
- Database Maintenance
- Employment Equity
- Improvement Recommendations
- Performance Appraisal
- Procedure Compliance
Certification
Fully Vaccinated for Covid-19 Validation 09/09/2021
WWC Check Validation 30/07/2024
RSA License Validation July 2024
Driver's License Validation October 2025
Short Customer Service Courses:
Microsoft Suite 2010 Trained
Fully Trained in VAX system
Timeline
Employment Consultant
Salvation Army - Employment Plus
06.2022 - Current
Employment Consultant
APM
12.2021 - 06.2022
Administration Officer Level 3
NSW Health
07.2021 - 12.2021
Personal Carer
Volunteer Work
10.2014 - 11.2018
Diploma - Leadership And Management
TAFE NSW
Diploma - Youth Services
TAFE NSW
Certificate III - Security Officer
Alpha Beta College
Certificate III - Medical Administration
Western Sydney Tafe
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