Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly Hunter

Benowa,Australia

Summary

Qualified professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure.

Overview

4
4
years of professional experience

Work History

Case Manager

Home Care Assistance
Southport, Queensland
01.2022 - Current
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions, interventions and outcomes.
  • Identified care needs of individual patients and coordinated responses based on physician advice and Home Care Package funds.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Participated in professional growth programs to support special education improvement efforts.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers

Operations Manager

Adzon Agencies
Molendinar, QLD
10.2018 - 12.2021
  • Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorised, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.

Education

Oakhill College
Castle Hill, NSW
11.1987

Skills

  • Independent Living
  • Case Management Tracking
  • Annual Case Reviews
  • Service Referrals
  • Home Visits and Inspections
  • Records Management

Accomplishments

Online training in the following -

Understanding Dementia

Dignity of Risk

Timeline

Case Manager

Home Care Assistance
01.2022 - Current

Operations Manager

Adzon Agencies
10.2018 - 12.2021

Oakhill College

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Kelly Hunter