Kelly Hutchesson
Batesford,Victoria
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any position.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Having excellent time management and problem-solving skills.
Ability to work as a team and individually.
Friendly and reliable offering unmatched customer service and workplace focus.
I'm quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Punctual and honest with solid background in fast paced environments.
I thrive to satisfy customers with exceptional customer service.
Hardworking and enthusiastically trained in every facet of successful work.
Dedicated to first-rate communication and team success.
Dependable Cook with expertise preparing and cooking foods in fast-paced settings.
Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.
Having a diverse work history, makes me capable off blending into any role confidentially and comfortably.
My bubbly and approachable personality, has often been seen as a great asset.
A can-do approach with any challenge that l may be faced with is also one of my strengths.
Talented business manager with demonstrated operational and leadership skills. Offering two years of tourist industry experience paired with goal-oriented and performance-minded approach.
Overview
8
8
years of professional experience
Work History
Caravan Park Manager
ADG Caravan Park
08.2022 - Current
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Managed onwards of 50 plus incoming calls, multiple emails and residents queries daily.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Implemented cost-saving measures to reduce overheads while maintaining high levels of guest satisfaction.
- Worked with staff to prepare park venues to meet requirements for various competitions.
- Negotiated favourable contracts with suppliers for goods and services required at the caravan park.
- Exceeded expectations for park with strong focus on progression.
- Organized events and activities for guests, fostering a sense of community within the caravan park.
- Maintained detailed records on guest stays, financial transactions, and inventory levels for accurate reporting purposes.
- Enhanced park cleanliness and safety by conducting regular inspections and maintenance tasks.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Cook
Mortimers Batesford Roadhouse
08.2021 - 10.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintaine clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Enhanced teamwork within kitchen staff by fostering collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and served various food items in fast-paced environment.
Picker and Packer
Boardriders
07.2020 - 10.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
Restaurant Manager
Salsa's Fresh Mex Grill
09.2019 - 06.2020
- Managed daily operations to ensure high levels of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Console Operator
Shell Petrol Station
09.2018 - 07.2019
- Maintained safe working environment by adhering to established health and safety protocols during console operations.
- Contributed to process improvement initiatives through valuable insights gained from hands-on experience in console operations.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Offered driveway service to customers.
- Delivered excellent customer service at all times.
- Eftpos operations and money handling.
- Open and closing of store regularly.
Roadhouse Manager
LV Dohnt
11.2015 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Opening and closing of premises daily.
- POS operations and back office.
- Stock control/ordering/stock rotations and stock takes.
- Excellent customer service at all times.
- Money handling and Banking.
- Established team priorities, maintained schedules and monitored performance.
Education
Apply Advanced First Aid. First Response Officer. - Healthcare.
SA Health
SA Ambulance ServicesHR Truck Licence. - Truck And Bus Driving
Advanced Heavy Vehicle Training
Melbourne, VICBasic FireFighting 1 - Fire Prevention And Safety Technology
SA Country Fire Service
Penola, SARSA Responsible Service of Alcohol -
Victorian Commission For Gambling And Liquor
Melbourne, VICSkills
- Booking Management
- Health and safety compliance
- Operations Management
- Guest Relations
- Facilities Maintenance
- Customer service-focused
- Creative and Adaptable
- Sound knowledge of Newbook
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Maintenance Oversight
- HR truck licence
- Payment Collection
- Tenant and Owner Liaising
- Safe food handling
Accomplishments
- Supervised team of 15 staff members.
- Volunteer ambulance officer in SA.
- Volunteer CFS officer in SA.
- Park Manager of 45 permanent resident site, 30 tourist sites and 113 storage sites.
- Raising my 4 children on my own.
- Traveling Australia Solo.
- Successfully completed RSA
- Successfully obtaining HR truck licence.
- Management of fast past restaurant with 14 casual staff member.
Timeline
Caravan Park Manager
ADG Caravan Park
08.2022 - Current
Cook
Mortimers Batesford Roadhouse
08.2021 - 10.2022
Picker and Packer
Boardriders
07.2020 - 10.2021
Restaurant Manager
Salsa's Fresh Mex Grill
09.2019 - 06.2020
Console Operator
Shell Petrol Station
09.2018 - 07.2019
Roadhouse Manager
LV Dohnt
11.2015 - 10.2018
Apply Advanced First Aid. First Response Officer. - Healthcare.
SA Health
HR Truck Licence. - Truck And Bus Driving
Advanced Heavy Vehicle Training
Basic FireFighting 1 - Fire Prevention And Safety Technology
SA Country Fire Service
RSA Responsible Service of Alcohol -
Victorian Commission For Gambling And Liquor
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