Kelly Kashahu
Orange,NSW
Summary
Available to work as a waitress, cleaner and picking. Skilled in payment processing and maintaining hygiene standards, demonstrating adaptability and attention to detail in fast-paced environments. I am looking for a job valid for 88 days. Available for travel to any Australian city and for any shift. I have a recognized RSA certificate.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Hostess Manager
The club
Milan , Italy
09.2021 - 09.2025
- Trained and supervised staff on customer service best practices and club standards.
- Implemented reservation systems to streamline bookings and manage guest expectations.
- Resolved any complaints or issues with customers quickly and professionally.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
Cleaner
The Plein Hotel
Milan, Italy
10.2024 - 06.2025
- Cleaned guest rooms and common areas to maintain hotel standards.
- Disposed of waste and maintained cleanliness in designated areas.
- Operated cleaning equipment, including vacuums and floor scrubbers.
- Restocked supplies in guest rooms and public restrooms regularly.
Waitress
Fresco & Cimmino
Milan, Italy
09.2019 - 08.2021
- Assisted customers with product selection and inquiries in a luxury retail environment.
- Maintained organized displays to enhance merchandise visibility and appeal.
- Collaborated with team members to ensure stock availability and replenishment.
- Handled credit and debit card payment processing to complete purchasing experience.
- Utilized computer software programs such as Microsoft Word, Excel, and PowerPoint to create promotional materials and reports.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor - Fashion Design
Accademia Del Lusso
Milan , Italy 09.2018 - 10.2021
Diploma - Fashion
Caterina Da Siena
Milan, Italy 09.2013 - 06.2018
Skills
- Customer service
- Reservation management
- Complaint resolution
- Staff training
- Payment processing
- Hygiene standards
- Adaptability and flexibility
- Conflict resolution
- Attention to detail
- Team collaboration
Languages
Italian
First Language
English
Intermediate (B1)
B1
Albanian
Proficient (C2)
C2
Timeline
Cleaner
The Plein Hotel
10.2024 - 06.2025
Hostess Manager
The club
09.2021 - 09.2025
Waitress
Fresco & Cimmino
09.2019 - 08.2021
Bachelor - Fashion Design
Accademia Del Lusso
09.2018 - 10.2021
Diploma - Fashion
Caterina Da Siena
09.2013 - 06.2018