Summary
Overview
Work History
Education
Skills
Licences & Qualifications
Work Referees
Timeline
Generic

Kelly Lang

Birkdale,QLD

Summary

Professional with strong foundation in emergency medical care, adept at rapid assessment and intervention. Proven track record in high-pressure situations, prioritizing effective communication and teamwork to achieve optimal patient outcomes. Recognized for adaptability and reliability, consistently meeting evolving needs of environment. Skilled in advanced life support, patient stabilization, and emergency response protocols.

Overview

12
12
years of professional experience

Work History

Lifeguard & Duty Manager

Orion Lagoon
09.2023 - 09.2024
  • Learned and maintained proficiency in first responder skills such as First Aid to offer individuals in distress optimal support.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Conducted regular training exercises to maintain high readiness for rescues and emergencies.
  • Developed public safety announcements, enhancing visitor awareness of current conditions.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Retail Assistant

BWS
03.2023 - 09.2023
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Stocked merchandise, clearly labelling items
  • Managed cash register operations to ensure accurate financial transactions.
  • Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.

Sports Trainer

First Response Sports Trainers
07.2021 - 07.2023


  • Ensured safe practice environments by maintaining equipment quality standards and adhering to safety protocols.
  • Enhanced injury prevention strategies through regular assessments, identifying potential risks, and implementing corrective exercises.
  • Educated parents on the importance of proper nutrition, sleep hygiene, and stress management in promoting optimal athletic performance.
  • Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
  • Liaised between athletes, coaches and paramedics to coordinate additional support and care to injured athletes.
  • Administered first aid and CPR in athletic environments to address emergency situations within a scope of practice.
  • Ensured all medical supplies were routinely checked and replenished accordingly.
  • Correctly documented and reported all injuries via patient injury reports and either hospital or doctor referral forms.

Customer Service | Reception Staff

Brisbane Holiday Village
09.2018 - 07.2021


  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Adapted and problem solved my communication skills with guests other countries.
  • Learnt basic Australian Sign Language skills to communicate with returning guests and residents.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Sales Assistant

Autopro
12.2017 - 06.2018


  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand via effective verbal and non-verbal communication skills.
  • Established rapport with customers using active listening and interpersonal skills.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Managed efficient cash register and electronic payment operations.

Receptionist/Administration/Machine Operator

Woodsken Cabinets/ Colenso Joinery
03.2015 - 09.2017
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered inquires via phone and email promptly while directed incoming correspondence to correct departments.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Handled incoming and outgoing stock deliveries.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.

Retail Assistant and Team Leader

Kmart
12.2012 - 03.2015
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Provided training and guidance to new staff, ensuring high level of service quality.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

Bachelor of Paramedicine - Paramedicine

University of Southern Queensland
11 Salisbury Road, Ipswich Queensland 4305
11-2024

Diploma of Paramedical Science HLT51015 - Paramedicine

Australian Paramedical College
20 Kortum Drive, Gold Coast Queensland 4220
11-2021

Queensland Certificate of Education - Year 12 Completion

Calamvale Community College
11 Hamish Street, Calamvale Queensland 4116
12-2014

Skills

  • Strong communicator
  • Effective problem-solver
  • Public safety knowledge
  • Training and mentoring
  • Equipment management
  • Group and individual instruction
  • Team building and skills
  • Professionalism
  • Problem-solving abilities
  • Radio communication
  • Communication Skills
  • Personable
  • Organised
  • Adaptable
  • Committed to workplace health and safety

Licences & Qualifications

  • Queensland Open Light Rigid Drivers Licence
  • Level 1 Sports Trainer
  • Working with Children (Blue Card)
  • First Aid, Basic emergency life support and Cardiopulmonary Resuscitation Certificates (HLTAID001, HLTAID002 & HLTAID003)

Work Referees

Springfield Orion Lagoon - Duty Manager: 

Tiffiny Whyte - Mobile Contact: 0475 378 705


Springfield Orion Lagoon - Duty Manager: 

Reef Gilbert-Marino - Mobile Contact: 0413 217 071


Brisbane Holiday Village - College:

Hayley Schulz - Mobile Contact: 0431 913 909


Timeline

Lifeguard & Duty Manager

Orion Lagoon
09.2023 - 09.2024

Retail Assistant

BWS
03.2023 - 09.2023

Sports Trainer

First Response Sports Trainers
07.2021 - 07.2023

Customer Service | Reception Staff

Brisbane Holiday Village
09.2018 - 07.2021

Sales Assistant

Autopro
12.2017 - 06.2018

Receptionist/Administration/Machine Operator

Woodsken Cabinets/ Colenso Joinery
03.2015 - 09.2017

Retail Assistant and Team Leader

Kmart
12.2012 - 03.2015

Bachelor of Paramedicine - Paramedicine

University of Southern Queensland

Diploma of Paramedical Science HLT51015 - Paramedicine

Australian Paramedical College

Queensland Certificate of Education - Year 12 Completion

Calamvale Community College

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Kelly Lang