Kelly Latchford
Helensvale
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Cafe Supervisor
The Fresh Pantry
Goldcoast
01.2021 - Current
- Supervised daily operations to ensure efficient cafe service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and hygiene standards.
- Managed inventory levels to maintain stock availability and minimize waste.
- Prepared and served high-quality coffee beverages to customers.
- Assisted customers with menu selections and made recommendations.
- Operated espresso machines and grinders to ensure optimal performance.
- Managed cash register transactions accurately and efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Bottleshop Superviser
Liquorland
pacific pines
06.2008 - 01.2021
- Supervised daily operations to maintain store efficiency and customer satisfaction.
- Trained staff on product knowledge and customer service techniques.
- Managed inventory levels, ensuring timely restocking of products.
- Monitored compliance with health and safety regulations in the store environment.
- Resolved customer complaints effectively, promoting a positive shopping experience.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented training programs to enhance employee skills and performance standards.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
WestLake Girls Highschool
Northshore, AucklandSkills
Motivated professional with strong work ethic and adaptability Delivered exceptional customer service through effective multitasking and time management Focused on creating positive and memorable experiences for customers
Motivated professional with strong work ethic and adaptability Delivered exceptional customer service through effective multitasking and time management Focused on creating positive and memorable experiences for customers
Timeline
Cafe Supervisor
The Fresh Pantry
01.2021 - Current
Bottleshop Superviser
Liquorland
06.2008 - 01.2021
WestLake Girls Highschool