Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Leeson

Capalaba,QLD

Summary

Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.

Overview

14
14
years of professional experience

Work History

Receptionist Administrator

Redlands RSL
11.2020 - Current
  • Greet visitors and direct inquiries to appropriate staff members.
  • Manage multi-line phone system, ensuring timely response to calls.
  • Schedule appointments and maintain organized calendar for team members.
  • Assist in maintaining cleanliness and organization of reception area.
  • Utilise office software for data entry and document management tasks.
  • Provide administrative support by preparing documents and reports as needed.
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Handle complaints and questions, and re-direct calls to other team members.
  • Contribute to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boost company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhance customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Ensure welcoming environment for visitors, contributing to positive first impressions.

Customer Service Officer

Services Australia
01.2018 - 06.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Streamlined complaint resolution process, enhancing overall customer satisfaction rates.
  • Collaborated with cross-functional teams to resolve complex issues promptly.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.

Bar and Gaming Attendant

Redlands RSL
01.2012 - 01.2018
  • Monitored gaming operations, ensuring compliance with regulations and company policies.
  • Maintained cleanliness and organization of gaming areas to enhance customer experience.
  • Trained new staff on operational procedures and customer service best practices.
  • Resolved conflicts effectively, maintaining a positive environment for guests and team members.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Fostered positive and welcoming atmosphere, greeting guests upon arrival and departure.

Education

Bachelor - Counselling

Australian College of Applied Psychology
Brisbane, QLD
06-2016

Diploma - Counselling

Australian College of Applied Psychology
Brisbane, QLD
01.2012

Skills

  • Reception management
  • Multi-line phone operation
  • Client relations
  • Confidential information management
  • Customer service
  • Data entry

Timeline

Receptionist Administrator

Redlands RSL
11.2020 - Current

Customer Service Officer

Services Australia
01.2018 - 06.2020

Bar and Gaming Attendant

Redlands RSL
01.2012 - 01.2018

Diploma - Counselling

Australian College of Applied Psychology

Bachelor - Counselling

Australian College of Applied Psychology

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Kelly Leeson