Summary
Overview
Work History
Education
Skills
References
Key Achievements And Skills
Timeline
Generic

Kelly Lesage

Newcastle,NSW

Summary

An experienced and results-driven Injury Management Specialist with over 10 years in healthcare and 4 years specializing in workers' compensation management. My diverse background spans both clinical care and comprehensive injury management, giving me a unique perspective on supporting injured workers through the rehabilitation and return-to-work process. I bring a strong understanding of workers' compensation legislation and extensive experience in managing complex claims, including high-risk psychological, medical, and long-tail cases. Passionate about improving outcomes for workers and organizations, I thrive in dynamic environments where collaboration and innovative solutions are essential. Experienced Management Consultant specializing in varied business operations, compliance requirements, and standard procedures. Strategic leader and creative problem-solver with valued related experience. Results-oriented approach to dynamic organization within different industries.

Overview

14
14
years of professional experience

Work History

Injury Management Specialist

DXC Technology
05.2025 - Current
  • Provide strategic support to internal teams managing both Nominal-Insurance (NI) and Self-Insurance (SI) claims.
  • Manage claims across multiple portfolios, collaborating with key stakeholders to streamline processes and improve outcomes.
  • Ensure the effective transition of claims to new CSP providers, optimizing claims management efficiency.
  • Work closely with treatment providers to ensure timely and effective rehabilitation for injured workers.
  • Enhance injury management practices by tracking and reporting on claim progress and recovery timelines.

Injury Management Specialist

QBE
06.2023 - 05.2025
  • Conducted comprehensive assessments of employee injuries, developing tailored return-to-work strategies.
  • Managed a diverse caseload, including exempt and non exempt claims in TMF, ensuring compliance with NSW Workers’ Compensation legislation.
  • Collaborated with rehabilitation providers to improve employee outcomes, resulting in a marked increase in successful return-to-work rates.
  • Delivered ongoing coaching to internal claims managers, fostering enhanced injury management practices across the team.
  • Demonstrated expertise in high-risk psychological, complex tail, and recurrence claims, ensuring a reduction in ongoing claims costs.

Injury Management Advisor

GIO/Suncorp
11.2021 - 06.2023
  • Managed long-tail medical claims, focusing on section 59A (Medical Exits) and developing effective strategies for claim cessation.
  • Worked collaboratively with stakeholders to facilitate the safe transition of workers as their medical claims closed, ensuring continuity of care.
  • Enhanced worker support programs and return-to-work planning for high-risk and complex cases.
  • Supported the development and execution of initiatives to improve the overall claims process, driving increased stakeholder engagement.

Registered Nurse

NSW Health
01.2012 - 01.2021
  • Gained extensive clinical experience in a variety of specialties, including Neonatal Intensive Care (NICU), Paediatrics, General Medicine, Surgical Nursing, and Dialysis.
  • Worked in high-pressure environments, providing exceptional care and managing complex patient needs.
  • Collaborated within multidisciplinary teams to improve health outcomes, ensuring comprehensive treatment plans for patients.
  • Provided mentorship and support to junior nurses, fostering a culture of continuous improvement in patient care.

Education

Transition Program - NICU

John Hunter Children’s Hospital
01.2017

Bachelor of Nursing -

University of Newcastle
01.2011

First Aid Certificate -

St. John’s Ambulance

Skills

  • NSW Workers’ Compensation Legislation
  • Return-to-work strategies
  • Injury assessment
  • Stakeholder collaboration
  • Process improvement
  • Regulatory compliance
  • Multidisciplinary teamwork
  • Coaching and mentoring
  • Risk assessment
  • Effective communication
  • Problem solving
  • Time management
  • Cost reduction strategies
  • Written communication
  • Problem-solving aptitude
  • Return-to-Work Strategies
  • Collaboration and Stakeholder Engagement
  • Claims Management
  • Leadership

References

  • Zac Goodman, Team Leader, Allianz, 0413 299 523, zachary.goodman@allianz.com.au
  • Matt Croese, Injury Management Manager, QBE, 0428 187 397, matt.croese@qbe.com

Key Achievements And Skills

  • Expert in NSW Workers’ Compensation Legislation: Adept at navigating complex regulations, including both exempt and non-exempt workers, ensuring compliance and reducing claims-related costs.
  • Return-to-Work Strategies: Proven ability to design and implement customized return-to-work plans, optimizing recovery times and minimizing claims duration.
  • Collaboration and Stakeholder Engagement: Foster strong relationships with internal teams, rehabilitation providers, and external stakeholders to deliver positive outcomes for injured workers.
  • Claims Management: Expertise in handling psychological, medical, and high-risk claims with a focus on cost containment and timely resolution.
  • Leadership: Providing training and leadership to internal teams, sharing best practices, and driving the implementation of successful injury management initiatives.

Timeline

Injury Management Specialist

DXC Technology
05.2025 - Current

Injury Management Specialist

QBE
06.2023 - 05.2025

Injury Management Advisor

GIO/Suncorp
11.2021 - 06.2023

Registered Nurse

NSW Health
01.2012 - 01.2021

Transition Program - NICU

John Hunter Children’s Hospital

Bachelor of Nursing -

University of Newcastle

First Aid Certificate -

St. John’s Ambulance
Kelly Lesage