Kelly MacAskill
Ingham
Summary
Hospitality professional with strong expertise in customer service and food safety. Managed inventory and upheld cleanliness standards while training new staff in quality assurance and sanitation practices. Focused on enhancing guest experiences through effective communication and attention to detail.
Overview
9
9
years of professional experience
Work History
Hospitality Worker/Laundry Attendant
Respect Ingham lodge
Ingham
04.2025 - Current
- Provided excellent customer service to guests at the lodge.
- Maintained cleanliness and organization in guest areas and common spaces.
- Assisted with food preparation and service during meal times.
- Served food and drinks to customers in a timely manner.
- Followed health and safety protocols while handling food and equipment.
- Assisted guests by promptly responding to questions, requests and concerns.
- Maintained facilities through regular cleaning and preventive maintenance to ensure guest satisfaction.
- Trained new hospitality workers on procedures to enhance customer service quality.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Conducted daily room inspections to ensure cleanliness and report maintenance issues.
- Maintained organized inventory to support efficient hospitality service. of supplies, ensuring availability for daily operations.
- Trained new staff on hospitality standards and operational procedures effectively.
Residential House Cleaner
I N I Cleaning Services
Townsville
11.2024 - 04.2025
- Cleaned residential homes using eco-friendly products and efficient methods.
- Organized cleaning supplies and equipment for optimal accessibility and efficiency.
- Followed detailed cleaning checklists to ensure thoroughness in every task.
- Communicated effectively with clients to understand specific cleaning needs.
- Maintained high standards of cleanliness in kitchens, bathrooms, and living areas.
- Implemented time management techniques to complete tasks within scheduled hours.
Kitchen Hand/Housekeeping Cleaner
Commercial Hotel
Charters Towers
02.2017 - 11.2019
- Assisted chefs in food preparation and ingredient handling tasks.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Cleaned and sanitized cooking surfaces, utensils, and appliances regularly.
- Maintained cleanliness and organization of kitchen workspaces and equipment.
- Followed food safety guidelines during food handling and storage procedures.
- Operated dishwashing equipment to ensure proper sanitation of kitchenware.
Education
North Ipswich State High
Ipswich, QLDSkills
- Laundry equipment care
- Cleaning protocols
- Cleaning and sanitizing
- Sanitation practices
- Safety standards
- Quality assurance
- Inventory management
- Room organization
- Customer service
- Client communication
- Problem solving
- Attention to detail
- Adaptability and flexibility
- Professionalism
Timeline
Hospitality Worker/Laundry Attendant
Respect Ingham lodge
04.2025 - Current
Residential House Cleaner
I N I Cleaning Services
11.2024 - 04.2025
Kitchen Hand/Housekeeping Cleaner
Commercial Hotel
02.2017 - 11.2019
North Ipswich State High