Kelly Macris
Cartwright,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Endeavour Education Pty Ltd
12.2000 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Endeavour Education Pty Ltd
09.1991 - 01.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Year 10 School Certificate -
Beverly Hills Girls High School
Beverly Hills, NSWSecretarial Studies -
Padstow TAFE College
Padstow, NSWSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Call centre experience
- Order Processing
- Warehousing functions
- Strategic sales knowledge
- Product Promotion
- Retail store support
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Hobbies
I love to read and watch movies. I also like to go on long walks. And spend time with my family.
Timeline
Customer Service Representative
Endeavour Education Pty Ltd
12.2000 - 05.2024
Customer Service Representative
Endeavour Education Pty Ltd
09.1991 - 01.2000
Year 10 School Certificate -
Beverly Hills Girls High School
Secretarial Studies -
Padstow TAFE College
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